topic Re: use minutes unavailable in Get Support

use minutes unavailable

Yanlong — Sun, 13 Mar 2022 17:21:49 GMT

I bought 40 dollars a month plan. Haven't made a few calls with the so called unlimited Canada wide talk. Now I can't make out going calls? PLZ help me.

Re: use minutes unavailable

softech — Sun, 13 Mar 2022 17:27:21 GMT

@Yanlong Did you just activate your plan ?

Try one more reboot and let us know how it goes

If still not work, check what is the phone screen showing on the status. Any network signal bars? any error like "SIM not provisioned", "No SIM" , "No Network"?

Also, what kind of phone do you have? brand and model

Re: use minutes unavailable

LeePublic — Sun, 13 Mar 2022 17:31:26 GMT

Seems like a problem with your phone or SIM card. Has it been successfully activated? Have you tried restarting your device?

Re: use minutes unavailable

hTideGnow — Sun, 13 Mar 2022 17:30:49 GMT

HI @Yanlong , if all you got was message saying you used all all the minute, then just reboot your phone and try again

Re: use minutes unavailable

esjliv — Sun, 13 Mar 2022 17:31:41 GMT

@Yanlong wrote:
I bought 40 dollars a month plan. Haven't made a few calls with the so called unlimited Canada wide talk. Now I can't make out going calls? PLZ help me.

@Yanlong does texting or data work?

Or has any services worked since you activated (if you are a new customer)?

Try one or more of the below:

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

Re: use minutes unavailable

Yummy — Sun, 13 Mar 2022 17:38:39 GMT

When did you join PM?

What your self-serving account says? Is your plan active?

Re: use minutes unavailable

Yanlong — Sun, 13 Mar 2022 17:51:29 GMT

a month ago, just topped it up for second month

Re: use minutes unavailable

Yanlong — Sun, 13 Mar 2022 17:54:25 GMT

thank you for quick reply. i used it a month ago and topped it up for second month five days ago. already tried rebooting and switching to flight mode. I have signal bars. when I make a call, the voice said I used all available minutes.

Re: use minutes unavailable

Yanlong — Sun, 13 Mar 2022 17:54:52 GMT

i did.

Re: use minutes unavailable

Yanlong — Sun, 13 Mar 2022 17:55:38 GMT

THX. i did, Still not work ing

Re: use minutes unavailable

Yanlong — Sun, 13 Mar 2022 17:57:23 GMT

March 8. It's active

Re: use minutes unavailable

Yanlong — Sun, 13 Mar 2022 17:58:19 GMT

i mean July 8th. Topped it up with ,40 dollars plan March 8

Re: use minutes unavailable

Dunkman — Sun, 13 Mar 2022 18:02:42 GMT

@Yanlong

Does text and data work? What about incoming calls?

Where do you live? There were a few reports yesterday that customers in Newfoundland were having service issues with talk. Telus/Bell outage. Not sure if that has been corrected.

You could also try your SIM card in another working phone. This helps determine whether hardware issue versus PM service problem.

Re: use minutes unavailable

softech — Sun, 13 Mar 2022 18:03:10 GMT

@Yanlong does incoming call work?

what is showing on the phone screen? any network bar?

use minutes unavailable

darlicious — Sun, 13 Mar 2022 18:03:19 GMT

@Yanlong

This is a glitch common for new customers that will incur less frequently. Power off your phone for 10 minutes and then reboot. Call a frequently used number dialing it manually and using the (1) in front of the number..

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: use minutes unavailable

HALIMACS — Sun, 13 Mar 2022 18:20:32 GMT

@Yanlong

Screenshot the sections under your self serve that’s titled:

“My Plan”
“My Data and Add Ons”,

and post it here, please.

Re: use minutes unavailable

Yanlong — Sun, 13 Mar 2022 19:23:20 GMT

Re: use minutes unavailable

Yanlong — Sun, 13 Mar 2022 18:35:38 GMT

Thank you. power off doesn't work but I just contact customer support with your link.

Re: use minutes unavailable

Yanlong — Sun, 13 Mar 2022 18:37:25 GMT

data and text , incoming calls Still fine. I live in Burnaby close to twelfth Avenue

Re: use minutes unavailable

esjliv — Sun, 13 Mar 2022 18:38:00 GMT

@Yanlong - can you edit your post with your phone number in it? This is a public forum and best not to share personal info.

Were you able to try the SIM into another phone to rule out the device or network/account?