topic Re: Charged twice in Get Support

Charged twice

Byteman — Sun, 13 Mar 2022 09:42:34 GMT

How can i get a refund of a charge that has been charged twice to my credit card

Re: Charged twice

cellphoneuser1 — Sun, 13 Mar 2022 09:46:11 GMT

@Byteman wrote:
How can i get a refund of a charge that has been charged twice to my credit card

Look in your Public Mobile account if the extra is in your balance. It's easier to leave it there and use it for the next renewal. A refund takes almost as long as it would take for your next renewal.

Re: Charged twice

HALIMACS — Sun, 13 Mar 2022 11:57:42 GMT

@Byteman

While it is easier to leave the extra funds on your Available Funds (if indeed, the 'extra' payment went there) if it DID NOT go there and you request a refund for an overcharge, here's how to contact customer support.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Charged twice

esjliv — Sun, 13 Mar 2022 13:22:56 GMT

@Byteman

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

edit, if these were charged upon activation, please note Telus owns Koodo and Public Mobile and it may say Koodo. But there sure only be one valid charge.

Re: Charged twice

Yummy — Sun, 13 Mar 2022 15:01:56 GMT

Do you see these double charges on your self-serving account? If yes, leave funds there as they will be used on next renewal; way simpler than to ask for refund which might take same amount of time.

Re: Charged twice

HALIMACS — Sun, 13 Mar 2022 15:08:21 GMT

@Yummy wrote:
Do you see these double charges on your self-serving account? If yes, leave funds there as they will be used on next renewal; way simpler than to ask for refund which might take same amount of time.

@Yummy

Perhaps you overlooked @cellphoneuser1 response to this thread? (copied below)

Re: Charged twice

happy4adeal — Sun, 13 Mar 2022 15:25:23 GMT

Hello Byteman,

Contact your credit card company and tell them you did not receive the item charged to your card (twice). They should be able to help you.

Re: Charged twice

computergeek541 — Sun, 13 Mar 2022 22:05:15 GMT

@happy4adeal wrote:
Hello Byteman,
Contact your credit card company and tell them you did not receive the item charged to your card (twice). They should be able to help you.

When a customer has an existing business relationship with a merchant, credit card issuers will insist that the customer (buyer) first try to resolve this with the merchant (Public Mobile) first. Not only could filing multiple disputes with your credit card issuer make it look as if a credit card user attempting to receive free products or services, but filing a chargeback could affect the customer's Public Mobile service. Contacting the credit issuer is supposed to be a last resort or done when a charge is done by an unknown company that the customer hasn't even done business with.