topic Re: Calls dropping in Get Support

Calls dropping

leboubon — Sun, 13 Mar 2022 00:41:03 GMT

I cannot make out going calls. When i dial a number as soon as it connects, the call drops.

Happening for about 30 minutes, with no success

Re: Calls dropping

hTideGnow — Sun, 13 Mar 2022 00:48:17 GMT

HI@leboubon

does incoming calls work? how about data?

Try to reboot your phone and see if it helps

and are you on the $15 plan?

Re: Calls dropping

leboubon — Sun, 13 Mar 2022 00:53:28 GMT

Data seems to be working fine. Unsure about incoming calls. Calls to cell phones seem to go, but not to landlines.

I am not on the $15 plan

Re: Calls dropping

NDesai — Sun, 13 Mar 2022 00:57:43 GMT

@leboubon Have you tried dialing with 1 or +1 in front of a number that is not going through? Do you have enough call minutes remaining on your $15 plan?

Re: Calls dropping

hTideGnow — Sun, 13 Mar 2022 01:01:31 GMT

@leboubon wrote:
Data seems to be working fine. Unsure about incoming calls. Calls to cell phones seem to go, but not to landlines.

I am not on the $15 plan

Hi @leboubon there should be no difference between Mobile lines or land lines

Is it just one or two particular landlines you have trouble with? Try couple different ones and tell us if they work

Re: Calls dropping

Yummy — Sun, 13 Mar 2022 01:07:20 GMT

How many signal bars do you have? Where are you located?

Re: Calls dropping

esjliv — Sun, 13 Mar 2022 01:25:52 GMT

@leboubon wrote:
I cannot make out going calls. When i dial a number as soon as it connects, the call drops.
Happening for about 30 minutes, with no success

@leboubon - I think this happens with network connection issues.

Try toggling your phone to airplane mode for a minute then back again. You can also try a reset of your network settings on your device.

If issues still persist try removing your SIM card and gently reinsert it. Could be slightly out of place or have debris lodged inside.