topic Re: Overpaid in Get Support

Overpaid

apleasance — Sat, 12 Mar 2022 23:20:04 GMT

I overpaid to top up account to change my plan and added 1GB of data that I did not need to do. Would like a refund for $15 add on and the $50 overpayment.

Thank You

Re: Overpaid

Dunkman — Sat, 12 Mar 2022 23:29:07 GMT

@apleasance

Since PM is prepaid, there are usually no refunds. If you have available funds, it may be easier just to leave the funds for next month's payments. Supposedly, it takes several weeks to process refunds.

If you bought the wrong add on, customer service agent may be able to credit your account.

You will need to contact customer service agent.

Click on the chat icon on right lower corner of website. Type: bought wrong add on. Follow prompts to submit ticket for CSA help. It will take 1-2 hours for response.

Re: Overpaid

HALIMACS — Sat, 12 Mar 2022 23:29:57 GMT

@apleasance

Contact the support agents.

They'll likely place excess funds in your available funds for future use.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Overpaid

Yummy — Sun, 13 Mar 2022 01:14:20 GMT

If you see those $50 on your account, just leave them there and they will be used on next renewal. Agent might initiate refund but it will take few weeks to get it so why waste time to do that...

As for wrong add-on, ask agent for refund before you accidentally start using these 1GB.