topic New Plan Set Up Error in Get Support

New Plan Set Up Error

skwan — Tue, 04 Jan 2022 19:22:04 GMT

Hi Public Mobile,

I am new to Public Mobile and has just switched my account from other carrier.

Everything works fine and I've chosen the 90 days plan (3G+3G Bonus, unlimited International test & unlimited provincial talk) for $126. After I inserted the new SIM card to my phone, I find out the phone and data doesn't work. Then I login my account and discover the current plan is 90 days Pick & Pay. The balance left in the account is $101 as $25 was deducted. I've to top up the account (Pay additional $25) in order to change the plan to the plan that I orginal chosen.

Please investigate and make adjsutment to my account accordingly.

Let me know if you need more information to proceed. Thanks.

Stephen Kwan

Re: New Plan Set Up Error

SD08 — Tue, 18 Jul 2017 01:59:16 GMT

This has been a common activation glitch recently.

Click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Include your PM SIM card number, e-mail address and the phone number you're porting, your account number with your previous carrier, and the authorized name exactly as it appears on that account.

Re: New Plan Set Up Error

skwan — Tue, 25 Jul 2017 13:04:57 GMT

Problem solved. Thanks.