topic Promotion not applied in Get Support

Promotion not applied

CarH — Mon, 21 Mar 2022 14:25:04 GMT

Hi guys,

I finished setting up an account March 11, and forgot to put the promo code (12MONTHS2GB) in. Tried applying it to my account but it says it's invalid. Steps from here?

Re: Promotion not applied

darlicious — Sat, 12 Mar 2022 09:28:32 GMT

@CarH

Contact customer support. Explain that you forgot to enter the promocode during the activation process and ask them to add it for you. You will get a message from the CSA in the morning in your private message box.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Promotion not applied

esjliv — Sat, 12 Mar 2022 13:23:31 GMT

@CarH wrote:
Hi guys,
I finished setting up an account March 11, and forgot to put the promo code (12MONTHS2GB) in. Tried applying it to my account but it says it's invalid. Steps from here?

@CarH - you cannot add the promo code on your account after you activated, only Public Mobile representatives (CSA) can apply that for you now.

Were you activating under this promo, on a $25 or more plan?

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-2GB-bonus-for-the-next-12-months-25-plans/td-p/797705

You can also submit a ticket with the Public Mobile representatives by clicking the bubble comment circle on the bottom right-hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

Type:

'missing promo code'

'contact us'

'click here to submit a ticket'

You then will be asked for your Community login credentials and you should be off and running.

Welcome to Public Mobile

Re: Promotion not applied

HALIMACS — Sat, 12 Mar 2022 14:34:54 GMT

Did you meet all these requirements, @CarH :

Offer Details:

Activate on any plan $25 or more
Offer available to new customers who activate online.
This promotion is not stackable with other in-market offers.