topic Re: Incoming calls issue in Get Support

Incoming calls issue

feyn — Sat, 12 Mar 2022 04:29:49 GMT

I am having issues with receiving incoming calls, when I try calling my phone with another phone my phone doesn't ring, but when I try to make a call from my phone the call goes through. I have tried removing and reinserting the SIM card, but this only temporarily fixes the issue and the problem reoccurs. Am I the only person currently experiencing this issue? Is there maybe a network issue causing this? Thank you.

Re: Incoming calls issue

computergeek541 — Sat, 12 Mar 2022 04:32:45 GMT

@feyn wrote:
I am having issues with receiving incoming calls, when I try calling my phone with another phone my phone doesn't ring, but when I try to make a call from my phone the call goes through. I have tried removing and reinserting the SIM card, but this only temporarily fixes the issue and the problem reoccurs. Am I the only person currently experiencing this issue? Is there maybe a network issue causing this? Thank you.

In case that the network and device are having difficulty switching from LTE to HSPA to receive phone calls, try setting your phone to WCDMA/3g/HSPA-only mode.

Re: Incoming calls issue

HALIMACS — Sat, 12 Mar 2022 04:33:18 GMT

@feyn

Try these fixes:

ensure airplane mode is not enabled

ensure do not disturb is not enabled

ensure the number calling you is not on a blocked senders list

disable any call-forwarding features/settings

turn off Bluetooth -- it's possible the 'ringing' is going through to a Bluetooth device instead of device's speakers

remove and reinsert your SIM card

reset network connections

Re: Incoming calls issue

softech — Sat, 12 Mar 2022 04:37:03 GMT

@feyn did it just happen lately? What brand and model is your phone?

did you try to put your SIM in another phone and see if you got similar problem? Just want to confirm if it is a device issue or network

Re: Incoming calls issue

feyn — Sat, 12 Mar 2022 04:38:43 GMT

To be more specific, it's not just that the phone doesn't ring, the call goes straight to voicemail. The issue I'm having is I'm not receiving incoming calls.

Re: Incoming calls issue

feyn — Sat, 12 Mar 2022 04:41:14 GMT

Yes, it started happening only today as far as I'm aware. I have a Motorola Moto G4 Play. I do not have another phone available to test this, sorry.

Re: Incoming calls issue

softech — Sat, 12 Mar 2022 04:42:51 GMT

@feyn wrote:
Yes, it started happening only today as far as I'm aware. I have a Motorola Moto G4 Play. I do not have another phone available to test this, sorry.

@feyn Test with what @computergeek541 suggested (about changing to 3G Only), it could be a workaround..

Re: Incoming calls issue

esjliv — Sat, 12 Mar 2022 04:43:44 GMT

@feyn

Is your DND (do not disturb)setting accidently turned on? Check your device settings.

Also check the settings in your calling / contacts app to see if you accidently changed it to accept calls from your contact list only.

Re: Incoming calls issue

HALIMACS — Sat, 12 Mar 2022 04:44:26 GMT

@feyn

You haven't recently activated here and ported from another provider, have you? It's possible your port hasn't completed.

Otherwise, have you checked the Do Not Disturb, Bluetooth device being connected, and Blocked Senders items?

Re: Incoming calls issue

KathieC — Sun, 17 Dec 2023 19:36:13 GMT

I am not a new user. I have been a Public user for several years. I do not understand "It's possible your port hasn't completed."

Where do I check for "Do Not Disturb, Bluetooth device being connected, and Blocked Senders items"

Re: Incoming calls issue

KathieC — Sun, 17 Dec 2023 19:47:58 GMT

Have been a Public user for several years. This is a brand new occurence.

Re: Incoming calls issue

KathieC — Sun, 17 Dec 2023 19:53:01 GMT

Where do I find: Do Not Disturb, Bluetooth device being connected, and Blocked Senders items

I have never experienced this issue before.