topic Re: 1G Data Add On in Get Support

1G Data Add On

ksylvest — Tue, 04 Jan 2022 19:22:00 GMT

Hey all,
I added the $30, 1G data Add on to my plan last week but it isn't working. It shows up on my account as having been purchased, but the only time my phone connects to the network is when I'm also on Wifi. What gives??

Re: 1G Data Add On

nishufan — Mon, 17 Jul 2017 21:04:40 GMT

Hi @ksylvest

Check your data setting first. Turn on cellular data.

Re: 1G Data Add On

neatooo — Mon, 17 Jul 2017 21:04:18 GMT

try the apn settings
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

If that doesnt work, unfortunately it is time to contact the mods and it`ll take 24-48 hours. Please include sim#, phone#, email used during activation, and detailed description of what happened.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: 1G Data Add On

sbreakin — Mon, 17 Jul 2017 22:51:58 GMT

Hi also check that it was sucessfully loaded as the add ons are 2 steps.. 1 add enough funds into your account... then 2 add the add on you want...

so if u have funds left - the 2nd part did't work properly

Re: 1G Data Add On

ksylvest — Tue, 18 Jul 2017 00:23:27 GMT

I definitely did the two steps for the add on, and the data is showing as active in my account. I've reached out to the mods and I'll check my data settings now.
Thanks!!