topic Re: No servis in Get Support

No servis

joe123 — Sat, 12 Mar 2022 02:47:21 GMT

I ported out from telus my phone said no servis i waited called telus port out succseful still no servis bought new sim tried that no servis changed number no servis tried the sim in annother phone no servise reset carier setting no servise any suggestions my acount is set up on auto pay and is payed as far as i know it says next payment day april 9 so that cant be it the phone isnt locked either.

PLEASE HELP ME 😞

Re: No servis

darlicious — Sat, 12 Mar 2022 02:52:16 GMT

@joe123

Oh geez....why did you change your number? Contact customer support and put "sim card not provisioned upon activation" in the subject line and leave a detailed message. Keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.....hooefully tonight before they close.

Edit:

If your number originally came from telus you might be able to get it back.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: No servis

hTideGnow — Sat, 12 Mar 2022 02:51:45 GMT

Hi @joe123 you said you got new SIM , did you properly requested Change SIM card with PM?

Re: No servis

softech — Sat, 12 Mar 2022 02:56:44 GMT

@joe123 From what you said, sound like you contacted Telus or PM and confirmed porting was done successfully.

There has been quiet a lot of SIM provisioning issue lately. But you also mentioned you have got new SIM? I suggest you to open ticket with PM support and confirm if SIM was properly provisioned . To open ticker with PM:

For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: No servis

joe123 — Sat, 12 Mar 2022 02:56:50 GMT

yes ive done this so many times i can count i actually work at bell mobility as well so weird

Re: No servis

joe123 — Sat, 12 Mar 2022 02:57:00 GMT

thanks ill give it a try!

Re: No servis

darlicious — Sat, 12 Mar 2022 03:00:52 GMT

@joe123

Be quick they close in a couple minutes but they may help you tonight because you have no service from the sim card not provisioning to your account when you activated it.

Edit: in bold

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: No servis

esjliv — Sat, 12 Mar 2022 03:00:18 GMT

@joe123 wrote:
I ported out from telus my phone said no servis i waited called telus port out succseful still no servis bought new sim tried that no servis changed number no servis tried the sim in annother phone no servise reset carier setting no servise any suggestions my acount is set up on auto pay and is payed as far as i know it says next payment day april 9 so that cant be it the phone isnt locked either.

PLEASE HELP ME 😞

@joe123 - i am a bit confused.

Did you obtain a Public Mobile SIM card and activate it in-store or online, and were charged for the PM activation?

Online activation is here: https://publicmobile.ca/en/on/portal/activation

Did you receive a text on your Telus SIM card to approve the text if this was a cell number you ported over?

What does it say when you call 611 from your device, or log into your self serve account: https://selfserve.publicmobile.ca/

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM7RHEOeep&lang=en&

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection