topic add on payment charged extra in Get Support

add on payment charged extra

mfarhanali — Fri, 11 Mar 2022 23:26:58 GMT

Hello there,

I was trying to add addons for US roaming. US roaming talk $8 , US Roaming Text $8 and US Data $15. my questions first addons does not show in my account overview. The second question I was trying to pay from my browser I got charged multiple times, so extra balance $39 I see will I my next bill use this remaining first?

Mar 11, 2022	US Roaming - 500 MB Data/Itinérance É-U - 500 Mo		$15.00	$39.00
Mar 11, 2022	US Roaming - Unltd. Txt/Itinérance É-U - Textos illimités		$8.00	$54.00
Mar 11, 2022	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$31.00		$62.00
Mar 11, 2022	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$16.00		$31.00
Mar 11, 2022	US Roaming - Unltd. Talk/Itinérance É-U - Appels illimités		$8.00	$15.00
Mar 11, 2022	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$23.00		$23.0

Re: add on payment charged extra

darlicious — Fri, 11 Mar 2022 23:37:20 GMT

@mfarhanali

They will appear under my plan and add ons accessed from the overview page. Since they are unlimited with no minute or text counter needed they dont show up in the other sections of your account.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: add on payment charged extra

computergeek541 — Fri, 11 Mar 2022 23:53:08 GMT

@0077 wrote:
@mfarhanali
rebooting your device
HOWTO: Purchasing Add-ons - Community (publicmobile.ca)

something wrong with your payment Send a private message to the CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS_Agent will reply and work with you via messaging

Please be aware that restarting the phone cannot possibly make an add-on appear in the account, nor could it fix extra charges.

Re: add on payment charged extra

esjliv — Sat, 12 Mar 2022 00:54:06 GMT

@mfarhanali - go to your Plan Details section here:https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/

Do you see your addons listed?

Yes, the extra funds in your Available Funds balance will be used up first, before any charged to credit cards that are registered on your account.