topic Re: Changed devices sim doesn't work in new device in Get Support

Changed devices sim doesn't work in new device

Heatherlaboss — Fri, 11 Mar 2022 22:18:05 GMT

Re: Changed devices sim doesn't work in new device

softech — Fri, 11 Mar 2022 20:19:22 GMT

@Heatherlaboss does the sim still work on the old device? where you got your new phone from? from trusted source? check if the phone is blacklisted, just in case:

https://www.devicecheck.ca/check-status-device-canada/

also, if you have another active SIM, put it in to confirm the phone works

and what brand and model is your new phone?

Re: Changed devices sim doesn't work in new device

Heatherlaboss — Fri, 11 Mar 2022 20:23:25 GMT

I had an iphone and bought a Google pixel 2xl I don't have the other device to see if the sim works no other active sim

Re: Changed devices sim doesn't work in new device

softech — Fri, 11 Mar 2022 20:25:15 GMT

@Heatherlaboss ok after device check with the link above?

if so, tell me what was the error showing on the screen.

Re: Changed devices sim doesn't work in new device

Heatherlaboss — Fri, 11 Mar 2022 20:30:17 GMT

New problem it's black listed I bought it a year ago from kiijiji . What do I do now?

Re: Changed devices sim doesn't work in new device

computergeek541 — Fri, 11 Mar 2022 22:19:37 GMT

@Heatherlaboss wrote:
New problem it's black listed I bought it a year ago from kiijiji . What do I do now?

There isn't a lot you can do but try to get a refund from the seller for the price you paid for the phone. You're going to need to buy a new one.

Re: Changed devices sim doesn't work in new device

softech — Sat, 12 Mar 2022 01:57:02 GMT

@Heatherlaboss I doubt there are much you can do if you got from Kijiji. The most Kijiji will do would be to ban the seller but they won't provide refund.

of course you can try to contact the seller but we all know of it will work.

I guess you have to be more careful and buy it from trusted source next time