topic Re: payment in Get Support

payment

kim64 — Fri, 11 Mar 2022 19:14:18 GMT

got a text saying your plan did not renew because we did not receive payment

i have sufficient funds and have my new master card with all the proper info in there

talked to simon the gobot thing and he said to come here

how do i get this resolved?

Re: payment

dabr — Fri, 11 Mar 2022 19:19:15 GMT

@kim64 You'll need to log into your account and if you see the Reactivate option (top rightish) then click that to try push the payment.

Otherwise if your services are working then it could just be an errant message and can be safely ignored.

Re: payment

softech — Fri, 11 Mar 2022 19:21:08 GMT

@kim64 Autopay failed occasionally. Please login to My Account and check. Likely the status will be showing Suspended

Please go to Payment Tab , click One time payment and use the option "Other (Enter the desired payment amount)" and then manually enter your plan amount and click Submit

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once payment processed, click on the button "Reactivate current plan" if it is around

Then logoff My Account and reboot your phone and should be good

Re: payment

BKNS27 — Fri, 11 Mar 2022 19:25:46 GMT

@kim64

You will need to login to account and click on make payment and update your CC if you are on AutoPay.

If you are on AutoPay, there is a glitch that it was turned off. So check if you are registered on dynamic AutoPay. Turn on if it is turned off.

Re: payment

kim64 — Fri, 11 Mar 2022 19:41:36 GMT

i was on auto pay , now i cant see how to make sure i still am?

Re: payment

kim64 — Fri, 11 Mar 2022 19:42:19 GMT

when i click amount do and then submit, it just reverts back to select an amount

Re: payment

softech — Fri, 11 Mar 2022 19:44:18 GMT

@kim64 wrote:
when i click amount do and then submit, it just reverts back to select an amount

@kim64 do not use "Amount Due"

the key is to use the other "Other (Enter the desired payment amount) " and enter either $1 (if your Available Fund = your plan amount ) or enter the plan amount if your Available Fund = $0

Re: payment

softech — Fri, 11 Mar 2022 19:52:17 GMT

@kim64 wrote:
i was on auto pay , now i cant see how to make sure i still am?

@kim64 It could be just a one time Autopay failure.

Here is how to confirm your Autopay still enabled. Login to my account, on the Overview tab, at the bottom, you should see You are current registered for dynamic Autopay:

However, I suggest you to still closely monitor on your next payment date to confirm it is working again