topic Re: I cannot install Whatsapp in Get Support

I cannot install Whatsapp

jlauhn504 — Fri, 11 Mar 2022 19:21:13 GMT

My phone number starts with 437 ... Whatsapp says it's not a valid Canada number

What can I do?

Re: I cannot install Whatsapp

softech — Fri, 11 Mar 2022 19:23:34 GMT

@jlauhn504 Did you just activate with a new phone number from PM ? or did you port your number into PM?

I think this is something you have to work with Whatsapp support instead

Re: I cannot install Whatsapp

BKNS27 — Fri, 11 Mar 2022 19:29:01 GMT

@jlauhn504

Check to see if the software update is current then uninstall the app and reinstall.

This was an issue with my sister’s phone.

Re: I cannot install Whatsapp

hTideGnow — Fri, 11 Mar 2022 19:35:17 GMT

HI @jlauhn504 are you sure you pick the country code Canada +1 and NOT US+1? Even 1 is country code for both US and Canada, it won't work if you picked the wrong one

Re: I cannot install Whatsapp

computergeek541 — Fri, 11 Mar 2022 22:26:43 GMT

@jlauhn504 wrote:
My phone number starts with 437 ... Whatsapp says it's not a valid Canada number

What can I do?

Softech is correct that Public Mobile can't help you with this. Meta/Whatsapp needs to update their incomplete/incorrect list of valid area codes. If you don't mind changing your phone number, you do have the option of changing your number. Sometimes, 647 area code phone numbers show up in the list as being available in Self Serve. Some phone numbers in the areas surrounding Toronto are also available.

Re: I cannot install Whatsapp

jlauhn504 — Sat, 12 Mar 2022 01:06:06 GMT

Thanks. I can't even setup an account, the website doesn't send me the six digit number.

Re: I cannot install Whatsapp

softech — Sat, 12 Mar 2022 01:08:45 GMT

@jlauhn504 are you receiving incoming calls or regular text from friends without issue? (did you just port your number into PM?)

Re: I cannot install Whatsapp

jlauhn504 — Sat, 12 Mar 2022 01:10:10 GMT

Yes, I can make and receive calls without issues. It's a new number purchased at Walmart.

Re: I cannot install Whatsapp

softech — Sat, 12 Mar 2022 01:19:45 GMT

@jlauhn504 you meant you cannot receive the code to setup Self Serve My Account , right?

I suggest you to open ticket with PM support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: I cannot install Whatsapp

esjliv — Sat, 12 Mar 2022 02:10:20 GMT

@jlauhn504 wrote:
My phone number starts with 437 ... Whatsapp says it's not a valid Canada number

What can I do?

@jlauhn504 - that area code is not NEW. So what is up with whatsapp?

Is your whatsapp app already registered with a phone number? OR, perhaps someone else has your phone number registered on their whatsapp account.

Try uninstalling this app completely. Restart your phone. Then reinstall it.