topic Re: problems with public mobile in Get Support

problems with public mobile

dd2641 — Fri, 11 Mar 2022 15:55:25 GMT

On Wednesday at midday I switch my wife's and my own number from Telus, no service until intervention of cell toy shop staff which finally took affect Thursday evening.

It was suggested to come to the community to seek help with the account PIN #'s which did not work ,I am told is needed for the accounts to work properly.

My credit card has also been charged 3 times in this mess.

We have 2 ticket numbers for these issues, is this the right place to post the ticket numbers for help resolve this.

Re: problems with public mobile

will13am — Fri, 11 Mar 2022 16:13:53 GMT

@dd2641 , if you have successfully initiated a support ticket and have received confirmation private messages, then it is a matter of waiting for support to act on those tickets. You should monitor private message responses from the CSAs. This forum is the public forum for members to seek assistance from other members on issues that do not require a support ticket.

Re: problems with public mobile

dd2641 — Fri, 11 Mar 2022 16:35:31 GMT

Ok, I have not received any private messages, the tickets where started by cell toy shop for me.

Maybe I should start a new ticket for each separate issue.

Thanks for your reply

Re: problems with public mobile

softech — Fri, 11 Mar 2022 16:42:25 GMT

@dd2641 if the ticket was opened by the cell shop, you won't be able to track it. I suggest you to open your own ticket. Please open ticket via direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: problems with public mobile

BKNS27 — Fri, 11 Mar 2022 16:58:06 GMT

@dd2641

This is a public community forum so this is not the place to post your ticket numbers.

As others have noted, if you already created 2 tickets. You will just have to wait until a CS_Agent gets back to you so keep your eyes on the envelope icon above.

Re: problems with public mobile

dd2641 — Fri, 11 Mar 2022 17:13:50 GMT

Thanks to all for helpful advice, I think I am on the right track now.

Re: problems with public mobile

BKNS27 — Fri, 11 Mar 2022 17:15:27 GMT

Great! I hope it finally work out for you.

Welcome to PM.