topic billing in Get Support

billing

lisasinc — Fri, 11 Mar 2022 11:38:44 GMT

I have 2 other public mobile accounts and they show up on my visa as "public mobile". I just added another account, and I was billed "koodo top up reapprove". Anyone else ever see this?

Thanks,

Lisa

Re: billing

lisasinc — Sun, 20 Mar 2022 13:29:39 GMT

nevermind! I see that it is common for the first bill to appear that way.

[self help the fastest solution ................. Luddite]

Re: billing

BeachNBeer — Thu, 10 Mar 2022 14:54:47 GMT

@lisasinc At times a new activation the descriptor for first deposit shows as Koodo rather than Public Mobile. Next payment should be Public Mobile on descriptor.

They're aware as per link below and working to fix the issue.

https://productioncommunity.publicmobile.ca/t5/Announcements/System-Fix-Ongoing-Activation-amp-Statement-Indicates-Koodo/td-p/788285

Have a great day!