topic Re: No Service after transferring SIM card from old iphone to newer iphone in Get Support

No Service after transferring SIM card from old iphone to newer iphone

kesavah — Fri, 11 Mar 2022 01:49:55 GMT

After moving SIM card from old iphone to newer iphone and doing all the transfer stuff, new phone says either Searching or No Service. I've already cleared the network settings, taken the SIM card in and out a few times, looked through all the settings to see what might be amiss, restarted the phone, everything. Still isn't connecting. Is there a step I've missed? Any ideas why this isn't working?

Re: No Service after transferring SIM card from old iphone to newer iphone

Dunkman — Fri, 11 Mar 2022 01:56:36 GMT

@kesavah

Did you sign into your apple ID in your new phone?

Try to connect the phone to iTunes on a computer.

Did you purchase the new iPhone 2nd hand? Is it possible that it is blacklisted?

https://www.devicecheck.ca/check-status-device-canada/

Re: No Service after transferring SIM card from old iphone to newer iphone

kesavah — Fri, 11 Mar 2022 02:01:35 GMT

Yes, I signed into apple id, and yes it was purchased second hand from a reputable source, and no it's definitely not blacklisted, I checked!

Re: No Service after transferring SIM card from old iphone to newer iphone

HALIMACS — Fri, 11 Mar 2022 02:03:24 GMT

@kesavah

When was the last time you had service with the PM SIM card in the older device?

Possibly greater than 90 days? If so, account is deactivated.

If not, can you try the SIM card in another compatible device to see if the problem may be with the SIM card or the new device.

Re: No Service after transferring SIM card from old iphone to newer iphone

CountyDownIeUk — Fri, 11 Mar 2022 02:03:55 GMT

@kesavah

If both phones are on same iOS. (And maybe not)

Reset new phone.

Put new and old phones side by side

Start the set up process on new phone and you will be asked if you want to copy old phone to new. Say yes, do some answers and let the 2 phones work.

Reboot new phone with SIM installed.

I did same a few days ago....everything worked....passwords too.

Re: No Service after transferring SIM card from old iphone to newer iphone

kesavah — Fri, 11 Mar 2022 02:04:24 GMT

nope, it was just a few minutes ago until I put it into the new phone

Re: No Service after transferring SIM card from old iphone to newer iphone

kesavah — Fri, 11 Mar 2022 02:05:57 GMT

Already did that method of transfer, everything appears to have come over, but still no service. Maybe I'll just try doing the entire thing again, wipe the new phone and re-transfer everything.

Re: No Service after transferring SIM card from old iphone to newer iphone

CountyDownIeUk — Fri, 11 Mar 2022 02:06:33 GMT

Did you reboot?

Re: No Service after transferring SIM card from old iphone to newer iphone

kesavah — Fri, 11 Mar 2022 02:08:11 GMT

Yes indeed

Re: No Service after transferring SIM card from old iphone to newer iphone

HALIMACS — Fri, 11 Mar 2022 02:10:01 GMT

@kesavah

If someone else is on the PM network in your household, can you try THEIR sim card in the new device, just to see if it'll connect to the network.

Re: No Service after transferring SIM card from old iphone to newer iphone

kesavah — Fri, 11 Mar 2022 02:10:41 GMT

Unfortunately no, it's just me, I don't have anyone else to test

Re: No Service after transferring SIM card from old iphone to newer iphone

Dunkman — Fri, 11 Mar 2022 02:12:01 GMT

Did you logout from your Apple ID from your old phone?

May try to connect your iPhone via cable to iTunes on a computer.

Re: No Service after transferring SIM card from old iphone to newer iphone

kesavah — Fri, 11 Mar 2022 02:13:38 GMT

I did put the SIM back into my original phone and it connected just fine again

Re: No Service after transferring SIM card from old iphone to newer iphone

BKNS27 — Fri, 11 Mar 2022 02:29:34 GMT

@kesavah

It sounds like there is issue with your new phone since the SIM works in your old phone.

What iPhone model is your new phone?

Re: No Service after transferring SIM card from old iphone to newer iphone

hTideGnow — Fri, 11 Mar 2022 02:46:14 GMT

HI @kesavah did you get your phone from private sell? please check if your phone is blacklisted here:

https://www.devicecheck.ca/check-status-device-canada/

Re: No Service after transferring SIM card from old iphone to newer iphone

kesavah — Fri, 11 Mar 2022 03:02:25 GMT

new one is an SE 2nd generation

Re: No Service after transferring SIM card from old iphone to newer iphone

kesavah — Fri, 11 Mar 2022 03:02:51 GMT

Already checked that hTideGnow, that was near the beginning of this conversation

Re: No Service after transferring SIM card from old iphone to newer iphone

hTideGnow — Fri, 11 Mar 2022 03:06:51 GMT

HI @kesavah What is the carrier profile version?

If you don't see it showing Public Mobile, try to run a profile update. Or use iTune

and you still have the old phone? can you put the SIM back to the old phone to confirm the SIM still works?

Re: No Service after transferring SIM card from old iphone to newer iphone

HALIMACS — Fri, 11 Mar 2022 03:07:17 GMT

@kesavah

If possible, try to get a friend or other person to 'lend' you their SIM card to put into this device to see if it can pick up their network. It won't affect their SIM or their service, and it'll at least help you determine whether you have a device issue or not.

Failing that, if you're near an Apple Store, their genius bar associates are very good with helping customers with this sort of thing. After all, they do want their users to be able to use their devices.

Re: No Service after transferring SIM card from old iphone to newer iphone

kesavah — Fri, 11 Mar 2022 03:09:56 GMT

Alas, there is nobody like I said before, and the nearest apple store is the next town over, I'm on my own unfortunately. This is super frustrating, everyone just keeps telling me to do the same things over and over and nothing is working. I'm beginning to suspect it is the device itself, all the other options aren't working