topic Re: I bought 200mb but I didnt get them in Get Support

I bought 200mb but I didnt get them

matty — Tue, 04 Jan 2022 19:21:50 GMT

Hey there, 2 days agow I bought 200mb data (10$) but i cant use them, what can I do???

Re: I bought 200mb but I didnt get them

MoreYummy — Mon, 17 Jul 2017 16:13:36 GMT

Does your data ever work before?

How about your call and text service?

Have you setup https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/APN-settings/m-p/30197

Re: I bought 200mb but I didnt get them

Luddite — Mon, 17 Jul 2017 16:16:11 GMT

Login to your account and look at Available Funds. It is likely $10. If so, just purchase the add-on again using Available Funds. Logout, reboot your phone and check for service.

When you try to buy an add-on the system only adds the required amount to your Available Funds which then means you must return and buy it a second time with Available Funds. It's a glitch in the system.

If that does not work, you will need moderator assistance. Send a private message to the moderator team with your phone number and an explanation.

Re: I bought 200mb but I didnt get them

matty — Mon, 17 Jul 2017 16:59:39 GMT

Thanks you very much Luddite