topic new SIM card activated. chose a new phone number. not connecting to public mobile in Get Support

new SIM card activated. chose a new phone number. not connecting to public mobile

Maclynne — Fri, 11 Mar 2022 03:15:21 GMT

I have activated my SIM card.

I have chosen a new phone number

the phone is not connecting to public mobile

Re: new SIM card activated. chose a new phone number. not connecting to public mobile

Anonymous — Thu, 10 Mar 2022 23:37:08 GMT

@Maclynne, Did you restart your phone? If it is the first PM account for this phone, are you sure the phone is compatible with the PM/Telus network? Is there an error message, or something similar on your phone?

Re: new SIM card activated. chose a new phone number. not connecting to public mobile

Meow — Thu, 10 Mar 2022 23:44:46 GMT

And I guess you picked a plan and paid for it?

What your self-serving account says? Active?

Rebooting might help. Removing and putting back SIM might help too. Maybe contacts are loose or dirty?

Re: new SIM card activated. chose a new phone number. not connecting to public mobile

HALIMACS — Fri, 11 Mar 2022 01:08:39 GMT

@Maclynne

Try:

turning device off, then back on
resetting network connections
toggling airplane mode on/off

If none of this works, try the PM SIM card in another compatible device to see if you have full services, this will help establish whether SIM/account issue or device issue.

Re: new SIM card activated. chose a new phone number. not connecting to public mobile

terrahughes — Fri, 11 Mar 2022 07:35:24 GMT

My nephews did the same thing, you have to go into the setting about phone, etc and set the information for public mobile service... I'm using android so it automatically setup the phone when I put my sim in, but my nephew is running iPhone and I had to set it up manually.

Re: new SIM card activated. chose a new phone number. not connecting to public mobile

pkaraa — Fri, 11 Mar 2022 09:02:07 GMT

Phone is not locked, is it possible to try the SIM in another phone or another SIM in this phone.

Just to narrow the problem down.

New phone as well? brand new or used?

Re: new SIM card activated. chose a new phone number. not connecting to public mobile

esjliv — Fri, 11 Mar 2022 11:20:50 GMT

@Maclynne - what happens when you try to call the number you choose?

Delay in activation requiring a bit of more time is not supposed to happen, but it has before.

Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

If issues persist after others suggestions ask CSA to check on your account.

Two methods to reach them here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent