topic Cannot reactivate phone in Get Support

Cannot reactivate phone

Thos — Thu, 10 Mar 2022 23:16:02 GMT

I deactivated a phone on the prepay plan and now want to reactivate it. Even though I'm within the 90 days, and I've done everything required online, the phone will not reactivate.

Has anyone else had this problem?

Thanks in advance.

Re: Cannot reactivate phone

BKNS27 — Thu, 10 Mar 2022 23:20:12 GMT

@Thos

You need sufficient funds in your account first then it will reactivate. It may take a short time for service to work.

Re: Cannot reactivate phone

softech — Thu, 10 Mar 2022 23:23:10 GMT

@Thos do you see any Available Fund on your My Account ? $0? or some amount?

Go to Payment Tab, one time payment and make a manual payment. Use the option "Other (Enter the desired payment amount)" and manually enter one of these:

1. the full plan amount if your Available Fund shows $0

2. $1 if you Available Fund = Plan amount already (this is to load an extra dollar to re-trigger the re-activation process)

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once payment went through successfully, click on the button Reactivate current plan if it is there

then logoff My Account and reboot your phone and it should be good

Re: Cannot reactivate phone

HALIMACS — Fri, 11 Mar 2022 01:27:20 GMT

@Thos

Another 'trick' which sometimes works (after trying the above items posted by @softech & @BKNS27 ) is to place your service into Lost/Stolen mode, logout, then log back in and remove that designation, then log out.

Then reboot the device.

Did that work?

Re: Cannot reactivate phone

pkaraa — Fri, 11 Mar 2022 09:10:59 GMT

After paying for the plan logout and log back in and click reactivate link.

After that a simple reboot of the device can do it.

Still a no go then contact support agents to look into it.

Create a ticket via bubble on the bottom right or by sending a direct msg to CS_Agent.