topic Re: Rate Change with invalid current rate in Get Support

Rate Change with invalid current rate

SqueekyHT — Wed, 09 Mar 2022 22:53:02 GMT

I'm on a $45/mo plan. But I just got this text:

Important Public Mobile Message: Update to your existing plan. Starting April 28, 2022, your 30-day plan fee will increase from $10 to $13. Your payment method will automatically reflect the new amount of $13 so no further action is required from you. You can manage your services by logging into your account online at selfserve.publicmobile.ca

So, am I expecting a $3 increase or a $32 discount? 🤣

Re: Rate Change with invalid current rate

esjliv — Wed, 09 Mar 2022 22:56:05 GMT

@SqueekyHT - what?

Have you ever been on that older $10 plan?

Let's hope you get the $32 discount, a happy mistake that would be in your benefit. LOL

edit, spelling

Re: Rate Change with invalid current rate

softech — Wed, 09 Mar 2022 22:58:48 GMT

@SqueekyHT No worry, if you are not on the $10 plan, you are not affected.

Someone on another plan also reported that he got the email too. Obviously PM sent some of them out by mistake. PM really needs to be careful with them communication. Email/Text keeps sending out wrong

Re: Rate Change with invalid current rate

SqueekyHT — Wed, 09 Mar 2022 22:59:30 GMT

I may have had a $10 add on for data at some point. But it wasn't a 30 day plan, it was a one time purchase. Maybe not even a purchase. I think it was a freebie they gave me a few years ago to fix an error and I still haven't used it all up lol

Re: Rate Change with invalid current rate

SqueekyHT — Wed, 09 Mar 2022 23:02:33 GMT

I'm not sure someone else getting a bad text is proof that they didn't intend to advise me of a $3 increase on the right plan. We'll know in 7 weeks though. So far my plan price is the same, but there should be one more payment at my current rate before the change would take place anyway.

Re: Rate Change with invalid current rate

esjliv — Wed, 09 Mar 2022 23:03:23 GMT

@SqueekyHT wrote:
I may have had a $10 add on for data at some point. But it wasn't a 30 day plan, it was a one time purchase. Maybe not even a purchase. I think it was a freebie they gave me a few years ago to fix an error and I still haven't used it all up lol

@SqueekyHT - well, I don't think they are raising your addon fee from $10 to $13, hee hee.

Yeah, you are just a lucky one, to get unnecessary communications that does not apply to your plan.

Re: Rate Change with invalid current rate

softech — Wed, 09 Mar 2022 23:04:47 GMT

I just hope PM not testing their communication with their next round of rate hike email

Re: Rate Change with invalid current rate

trustsea — Wed, 09 Mar 2022 23:07:05 GMT

Is this a legit text from Public Mobile, or a Russian Hacker attempting to pay his Bill's with a 30% increase on the backs of the hard working proletariat - probably not. 😉

Re: Rate Change with invalid current rate

Yummy — Thu, 10 Mar 2022 00:21:22 GMT

Most likely bad SMS. Maybe you used to be on $10 plan long time ago so your data are floating in cyberspace as $10 subscriber.

Re: Rate Change with invalid current rate

Master2000 — Thu, 10 Mar 2022 02:22:45 GMT

I also got a text message indicating my plan will increase from 10$ to 13$ by month.

Re: Rate Change with invalid current rate

softech — Thu, 10 Mar 2022 02:24:10 GMT

@Master2000 So, you are on $10 plan or you are on other plan and PM sent out by mistake?

Re: Rate Change with invalid current rate

Korth — Thu, 10 Mar 2022 04:20:55 GMT

@SqueekyHT

"no further action is required from you."

So no need to ask questions, no need to wonder about the answers, no need to worry, it'll all sort itself out, Public Mobile has got your back (and their $3) taken care of.

At least it's an amusing and harmless malfunction. Public Mobile has made worse mistakes before.