topic Re: Data Usage in Get Support

Data Usage

Chris76 — Wed, 09 Mar 2022 15:00:49 GMT

How to tell how much data you have left on plan for the month?

Thanks,

Chris76

Re: Data Usage

softech — Wed, 09 Mar 2022 15:09:55 GMT

@Chris76 Just login to My Account. There is a section My Data & Add-ons, it would show you a line of the data and it will show how much allocated and how much you used, like the line below about 250 MB at 3G speed, in this case 33MB used out of 250Mb. If you don't see such line, that mean all your data all used up:

Re: Data Usage

Meow — Wed, 09 Mar 2022 16:14:19 GMT

Just log in to your account and you will see it right away:

Re: Data Usage

esjliv — Wed, 09 Mar 2022 16:39:08 GMT

@Chris76 -

I cannot offer any more better advice than what the others have posted, as those screenshots are the most accurate of data usages on your plan.

If you never created a self serve account, register for one here: https://selfserve.publicmobile.ca/self-registration/

Strangely, you can review all your Minute and Data ADDONS when calling 611 from your device (using your 4 digit Account PIN).

But, for regular plan Minute and Data usage, it does not tell you. Wish this was an option for this in 611. 🙄

Re: Data Usage

darlicious — Wed, 09 Mar 2022 17:14:58 GMT

@Chris76

If you don't see your plan data counter on your overview page then you have used it all up. You will recieve a text message from 611 at 75% and 95% usage of all data** on your account.

**Plan and any bonus or add on data.

Edit:

Above in bold.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.