topic Re: No Service in Get Support

No Service

PMobileUser45 — Mon, 07 Mar 2022 23:07:50 GMT

Recently I have been getting no services on my iPhone it says "No SIM", I have tried restarting the phone, taking the SIM out and putting it back in, turning Airplane Mode on then off. Is it likely to be an issue with the SIM card itself?

Re: No Service

softech — Mon, 07 Mar 2022 23:09:56 GMT

@PMobileUser45 No SIM could be a faulty SIM issue or device issue

Did you try to put your PM SIM in another phone? Or did you try to put another SIM into your current iPhone? doing these 2 things could confirm what is the source of the issue, SIM or device

If it is SIM, quickest way is to get a new SIM and go to My Account and submit a Change SIM card request with the new SIM number.

But try to do the check first and confirm what is the source of the problem first

Re: No Service

BKNS27 — Tue, 08 Mar 2022 03:51:56 GMT

@PMobileUser45

Follow instructions as outlined by @softech also check to see if your SIM tray is bent…this could also cause No SIM issue.

Lay the SIM tray on a flat surface to check if it is bent.

Re: No Service

darlicious — Wed, 09 Mar 2022 14:54:27 GMT

@PMobileUser45

Your sim card or sim slot/tray could have dirt or debris in/on it. Gently clean the sim card with a Q-tip and dampen it with a little rubbing alcohol. Check that your sim card sits snugly in slot or tray. If its loose use a little carefully placed tape or a paper shim to help it fit better.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.