topic Re: VOICEMAIL UNKNOWN ERROR in Get Support

VOICEMAIL UNKNOWN ERROR

jjsjavier1 — Tue, 08 Mar 2022 15:26:02 GMT

Hello everyone!

I'm getting an unknown error when I try to access my voicemail.

It doesn't even ring and just goes silent.

Has anyone else encountered such a problem and how did you solve it?

Thanks!

Re: VOICEMAIL UNKNOWN ERROR

Yummy — Tue, 08 Mar 2022 15:27:50 GMT

Did you try calling your voice mail from another phone (land line, different cell)? Do you get the same error?

Re: VOICEMAIL UNKNOWN ERROR

hTideGnow — Tue, 08 Mar 2022 15:33:24 GMT

HI @jjsjavier1 Try calling yourself from a landline and see if it get to your VM.

If not, try one of the number from the list in this post (pick one in your area code):

https://productioncommunity.publicmobile.ca/t5/Get-Support/VOICEMAIL-UNKNOWN-ERROR/m-p/796750

Re: VOICEMAIL UNKNOWN ERROR

computergeek541 — Tue, 08 Mar 2022 16:28:57 GMT

unnecessary repetition

Re: VOICEMAIL UNKNOWN ERROR

esjliv — Wed, 09 Mar 2022 03:15:15 GMT

@jjsjavier1 wrote:
Hello everyone!

I'm getting an unknown error when I try to access my voicemail.

It doesn't even ring and just goes silent.

Has anyone else encountered such a problem and how did you solve it?

Thanks!

@jjsjavier1 - does restarting your phone help?

Try performing a Reset of you Network Settings.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Try to delete any voicemail contact you have in your phone and readd it in. You can choose whichever number you wish in this list if you like:

https://www.publicmobile.ca/en/on/get-help/articles?category=phones&subcategory=voicemail-features

(above link is what I think @hTideGnow meant to post instead)

Re: VOICEMAIL UNKNOWN ERROR

Jimmy_59 — Wed, 31 Jan 2024 02:45:20 GMT

Me as well! About a week ago not connecting at all just silent. It is frustrating.

Re: VOICEMAIL UNKNOWN ERROR

softech — Wed, 31 Jan 2024 03:54:10 GMT

@Jimmy_59 so, you were unable to call your voicemail by pressing 1 ?? or your friend was unable to leave a message ??