topic Re: How do I contact Public Mobile? in Get Support

Re: How do I contact Public Mobile?

minadahesh13 — Tue, 04 Jan 2022 19:21:40 GMT

Hello, I would like to open a new acct with public mobile since my old number was deactivated. I can no longer sign into my acct either... so not sure how to make it work? Please help! Thanks

Re: How do I contact Public Mobile?

NDesai — Sun, 16 Jul 2017 22:27:33 GMT

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: How do I contact Public Mobile?

SD08 — Sun, 16 Jul 2017 23:02:22 GMT

@minadahesh13 wrote:
Hello, I would like to open a new acct with public mobile since my old number was deactivated. I can no longer sign into my acct either... so not sure how to make it work? Please help! Thanks

@minadahesh13

I see from this other post, your account expired in April: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Admin-please-reactivate-my-account/m-p/162691/highlight/true#M11377

Any account that has been inactive for 90 days or more is removed. If it's been that long, that would be why you can't sign in to it. You would also have lost the phone number already. To reactivate, you'd need to activate a new account with a fresh PM SIM card. Moderator help is not needed in that case.

If it's been less than 90 days, then your account may need a password reset with the help of a moderator.

Click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Include your PM SIM card number, e-mail address and the phone number you last had with PM. Also give them the details of any new plan you want if not simply renewing a previous plan.

Re: How do I contact Public Mobile?

hjk — Mon, 11 Dec 2017 20:18:41 GMT

Public Mobile also has its presence in different social media platforms.

Twitter Instagrtam Facebook with the handle @publicmobile

I'm sure you can contact them there as well. I think they have incredible customer service.

Re: How do I contact Public Mobile?

ShawnC13 — Mon, 11 Dec 2017 20:24:35 GMT

@hjk, this is the only place to contact customer service for Public Mobile. They are no longer offering custoemr service through their Social Media accounts

Re: How do I contact Public Mobile?

SD08 — Mon, 11 Dec 2017 20:25:00 GMT

@hjk

You've replied to a thread that is 5 months old. I'm sure the OP's issue has long since been resolved one way or another.

In any case, Public Mobile changed its support structure after July 13, 2017 so that all help is now provided here through the PM community:

https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/168465#M9981

Re: How do I contact Public Mobile?

hjk — Wed, 13 Dec 2017 01:13:07 GMT

i'm sure they did:) ;and thnx for the extra info., i didnt know that!! just a day old in PM, heard they have some good customer service..running my tryouts 😉

Re: How do I contact Public Mobile?

pakmode — Wed, 13 Dec 2017 17:12:25 GMT

@SD08 wrote:
@hjk
You've replied to a thread that is 5 months old. I'm sure the OP's issue has long since been resolved one way or another.

In any case, Public Mobile changed its support structure after July 13, 2017 so that all help is now provided here through the PM community:
https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/168465#M9981

Lol.

Re: How do I contact Public Mobile?

Khalidshaikh — Fri, 29 Dec 2017 23:16:00 GMT

Hi I want to switch to public mobile for Rogers. Is there a possibility to do number portibility

Re: How do I contact Public Mobile?

wetcoaster — Sat, 30 Dec 2017 00:01:41 GMT

@Khalidshaikh wrote:
Hi I want to switch to public mobile for Rogers. Is there a possibility to do number portibility

@Khalidshaikh

Yes, you can port your number from Rogers.

We recommend that you set up an account with a temporary number and make sure that every service on your plan is working fine, incoming and outgoing. If you are happy with the service initiate your port with your account number (numbers only, no special caracters or spacing) and the name of the account holder of the Rogers account after checking the "I'm authorized" box.

Your phone needs to be unlocked and have the minimum of these frequencies https://productioncommunity.publicmobile.ca/t5/Discussions/LTE-network-fundamentals/m-p/198799/highlight/true#M58227

Public Mobile doesn't support older, 2G GSM only phones.

You can check your phone's compability on willmyphonework.net.

Re: How do I contact Public Mobile?

srlawren — Sun, 31 Dec 2017 07:36:08 GMT

@wetcoaster another awesome response. Well done.

Re: How do I contact Public Mobile?

Blaise1975 — Thu, 25 Apr 2019 22:13:40 GMT

Bonjour

Re: How do I contact Public Mobile?

Anonymous — Thu, 25 Apr 2019 22:18:49 GMT

@Blaise1975 wrote:
Bonjour

@Moderator_Team < Click this.

Google Translate:

(cliquez dessus)

Que voulez-vous dire, vous ne pourriez pas parler avec votre cellulaire?