topic Re: Issues Receiving Calls in Get Support

Issues Receiving Calls

bethdennis — Mon, 07 Mar 2022 19:45:11 GMT

Everytime someone calls me it says I'm unavailable... can you please help with this?

Re: Issues Receiving Calls

hTideGnow — Mon, 07 Mar 2022 19:52:10 GMT

HI @bethdennis So, you never get a single incoming call since joinning?

did you request porting your number from another provider? If you did, maybe there is a problem with porting.

Re: Issues Receiving Calls

Meow — Tue, 08 Mar 2022 00:43:42 GMT

How long have you been PM customer? Did you EVER received any call?

Re: Issues Receiving Calls

BKNS27 — Tue, 08 Mar 2022 03:27:33 GMT

@bethdennis

Did you choose a new number or porting your old number over to PM?

If you ported over, did you reply to the text (with your old SIM in the phone) from your previous carrier with YES that you are porting your old number over to PM?

Re: Issues Receiving Calls

CountyDownIeUk — Tue, 08 Mar 2022 03:51:12 GMT

@bethdennis wrote:
Everytime someone calls me it says I'm unavailable... can you please help with this?

Check your DND settings.

Re: Issues Receiving Calls

computergeek541 — Tue, 08 Mar 2022 04:34:14 GMT

@CountyDownIeUk wrote:
@bethdennis wrote:
Everytime someone calls me it says I'm unavailable... can you please help with this?
Check your DND settings.

Do not disturb mode would result in the calls going to voicemail. Messages such as the person being called is unavailable is something at the network ened.

Re: Issues Receiving Calls

esjliv — Sat, 12 Mar 2022 03:09:48 GMT

@bethdennis wrote:
Everytime someone calls me it says I'm unavailable... can you please help with this?

@bethdennis

Try one or more of the below:

*try restarting your phone

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

Did you just port a number into Public Mobile?

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM7RHEOeep&lang=en&

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection