Create a ticket

Edwardjmartin88 — Mon, 07 Mar 2022 23:48:46 GMT

How do I create a ticket to get my phone number ported over? I received a message saying I entered the wrong account number

Re: Create a ticket

HALIMACS — Mon, 07 Mar 2022 23:54:28 GMT

@Edwardjmartin88

Can you determine the correct account number?

I'll private message you a number you can call to assist with porting.

Hopefully you can use someone else's phone to call this number.

To check your private messages, look at the envelope icon between your avatar and the bell icon on the upper right.

EDIT: If you can't retry with the correct account number, and the folks at that number are UNABLE to assist, here's how to create a support ticket:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Create a ticket

mitchellBishop — Tue, 08 Mar 2022 00:56:43 GMT

I have the exact same issue. Can I have the telephone number to call for assistance?

Re: Create a ticket

softech — Tue, 08 Mar 2022 01:00:49 GMT

@mitchellBishop Please check your Community inbox, envelope icon on top right

topic Re: Create a ticket in Get Support

Create a ticket

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Re: Create a ticket