topic Voicemail problem in Get Support

Voicemail problem

Tricia27 — Mon, 07 Mar 2022 23:59:03 GMT

I get an error message when trying to access my voice mail. It says: "Error performing request Unknown Error" with the message at the bottom saying "Dismiss". This has been going on for a few days.

Re: Voicemail problem

NDesai — Tue, 08 Mar 2022 00:12:24 GMT

@Tricia27 What do you dial to get to voicemail? Have you tried dialing your own number from your phone?

Re: Voicemail problem

Meow — Tue, 08 Mar 2022 00:22:42 GMT

Did you try to call one of voice mail numbers from other phone?

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446

Is this issue recent and were you able ever to access your voice mail before?

Re: Voicemail problem

HALIMACS — Tue, 08 Mar 2022 00:25:40 GMT

@Tricia27

Could you be out of outgoing minutes (if on a minute limited plan)?

Try holding "1" and see if you can access it.

Also, try dialing 1-(your area code)-580-4001 to access your voicemail.

EDIT: Here's a PM article which may also be helpful:

Set up Voicemail (publicmobile.ca)