topic Re: Not receiving calls in Get Support

Not receiving calls

Mr7i5Q — Sat, 05 Mar 2022 00:17:47 GMT

I have just join Public mobile but after six days still I am not able to receive any calls why

Re: Not receiving calls

softech — Fri, 04 Mar 2022 16:17:27 GMT

@Mr7i5Q did you port your number from another provider? If so, did you receive a text from your old provider to ask for your permission to port the number away ? did you reply YES within 90 mins? That is a critical steps for porting. And if it was missed, the porting would got stuck

If that is the case, the number would still be with the old provider. There is a number to call to talk to porting support team in person. i will private message you the phone number. Please check your Community inbox, envelope icon on the top right

Re: Not receiving calls

Meow — Fri, 04 Mar 2022 16:20:48 GMT

Did you port your number?

Did you create self-serving PM account? What does it say there? Is your account active?

Re: Not receiving calls

BKNS27 — Fri, 04 Mar 2022 16:29:53 GMT

@Mr7i5Q

Could we get more information so we can help determine what the problem is?

- Did you port your old number over from another carrier or did you pick a number number?

- If you ported over to PM, did you reply to the text to confirm you are porting your old number to PM?

Re: Not receiving calls

esjliv — Sat, 05 Mar 2022 03:36:08 GMT

@Mr7i5Q wrote:
I have just join Public mobile but after six days still I am not able to receive any calls why

@Mr7i5Q -

If you activated with a new number, all your services should be working by now. Does outgoing calls, and text in/out, and data work okay?

Ensure your Do not Disturb setting has not been accidently turned on.

Some troubleshooting to do/try:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*try your SIM Card into another phone to see if calls are received on it

If still issues with the new phone number/account, contact the Public Mobile Customer Support Agent (CSA)_Team to check your account, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If you porting over a number from another provider, and missed the 90 minute window, submit a ticket via this link to re-initiate the port:

Link to contact Customer Support Agents (CSA) for porting to Public Mobile

If you just ported your phone number from another cell provider it could take a few hours to complete the port.

Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

Landline/voip numbers take 3+ days to complete.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Not receiving calls

cdc1LOGIC — Mon, 07 Mar 2022 20:30:03 GMT

Could I get this number as well. Very frustrating....

Re: Not receiving calls

cdc1LOGIC — Mon, 07 Mar 2022 20:31:16 GMT

Same problem here. I did confirm but it might have been outside of time limit. What to do now?

Re: Not receiving calls

esjliv — Mon, 07 Mar 2022 23:13:43 GMT

@cdc1LOGIC wrote:
Could I get this number as well. Very frustrating....

@cdc1LOGIC - do you mean the porting phone number?

Check your inbox, I have messaged you.

Re: Not receiving calls

softech — Mon, 07 Mar 2022 23:15:39 GMT

@cdc1LOGIC wrote:
Could I get this number as well. Very frustrating....

Yup, sent to your Community inbox. Please check the envelope icon on top right.