topic Re: Quantities of Voice Mail calls in Get Support

Quantities of Voice Mail calls

PaulV — Tue, 08 Mar 2022 04:47:51 GMT

Hi! I noticed that I have a large amount of call made to voice mail. Example: I have 4 consecutive calls made to VM, but no incoming calls before or during this timeframe and none made by us. Why are these calls being made and/or registered on the usage?

Re: Quantities of Voice Mail calls

hTideGnow — Mon, 07 Mar 2022 19:02:02 GMT

H @PaulV It could be an problem with the network in your area. Try to change your network setting to 3G Only (some phones call it WCDMA ONLY or HSPA ONLY). Then have someone to call you and see if you can receive the calls

Re: Quantities of Voice Mail calls

Meow — Mon, 07 Mar 2022 19:03:10 GMT

Are you saying somebody accessed your voice mail from your phone and used your minutes (most likely $15 plan correct?)

It cannot happen out of blue. Somebody did press 1 on your phone and called vmail. What your Usage History says?

Re: Quantities of Voice Mail calls

darlicious — Mon, 07 Mar 2022 19:05:54 GMT

@PaulV

Any incoming caller that gets diverted to voicemail will show up as your phone number instead of theirs so it appears as though you have called your voicemail. If you live in any other time zone than eastern you can determine if you called your voicemail by it being time stamped in local time while incoming callers will be time stamped at eastern time.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Quantities of Voice Mail calls

PaulV — Mon, 07 Mar 2022 19:17:21 GMT

Hi darlicious! Does this mean all "unwanted" calls with no messages go to voice mail anyway? We receive alot of calls with no one on the other end using different numbers all the time. I must have blocked 50+ numbers to date and it just continues. Thanks!

Re: Quantities of Voice Mail calls

PaulV — Mon, 07 Mar 2022 19:19:45 GMT

Thanks! we still get calls, so I do not believe this to be the issue.

Re: Quantities of Voice Mail calls

hTideGnow — Mon, 07 Mar 2022 19:20:46 GMT

@PaulV wrote:
Hi darlicious! Does this mean all "unwanted" calls with no messages go to voice mail anyway? We receive alot of calls with no one on the other end using different numbers all the time. I must have blocked 50+ numbers to date and it just continues. Thanks!

HI @PaulV For most default setup, if you deny a call while it is ringing, it will send to voicemail.

And yes, if you blocked the call on the device level, it will got routed to VM as well.

Re: Quantities of Voice Mail calls

PaulV — Mon, 07 Mar 2022 19:25:12 GMT

Hi Meow! Thanks, I do not believe the VM minutes are deducted from the plan. I think darlicious' explanation might be the cause. Thanks again!

Re: Quantities of Voice Mail calls

Meow — Mon, 07 Mar 2022 19:27:39 GMT

@PaulV wrote:
I must have blocked 50+ numbers to date and it just continues.

Waste of time... I used to do that, too. All these numbers are spoofed one so blocking them will not help.

There are few options not to let call to go to voice mail presented in this forum.

Re: Quantities of Voice Mail calls

PaulV — Mon, 07 Mar 2022 19:35:45 GMT

Thanks Meow, I will check that out!

Re: Quantities of Voice Mail calls

hTideGnow — Mon, 07 Mar 2022 21:06:52 GMT

HI @PaulV Please check this one. It is an interesting setup. When you see a spam call, just decline the call and let it talk to Lenny

https://productioncommunity.publicmobile.ca/t5/Get-Support/Lenny-the-Telemarketers-worst-nightmare/m-p/572114