topic Re: Updating Credit card in Get Support

Updating Credit card

HarrisonBennett — Mon, 07 Mar 2022 17:34:39 GMT

I didn't realize my credit card was going to expire the end of this month, I got my new card, my payment was denied by my credit card company but cannot get Public to let me make a a payment or update my card.

Re: Updating Credit card

softech — Mon, 07 Mar 2022 17:36:39 GMT

@HarrisonBennett You can login to My Account and Update the credit card info

Login to My Account, Payment Tab, Manage my card and then Replace this credit card, then you can update your credit card info.

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Re: Updating Credit card

HarrisonBennett — Mon, 07 Mar 2022 17:49:11 GMT

All I'm seening under payment is(make a payment), this is what I see (Your service is currently suspended due to insufficient funds) on the page

Re: Updating Credit card

softech — Mon, 07 Mar 2022 18:00:36 GMT

@HarrisonBennett After you login to My Account, then come to this link:

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

you should see Manage Credit Card closer to the bottom in the page , under One Time Payment. It would be like my screenshot

Re: Updating Credit card

CountyDownIeUk — Mon, 07 Mar 2022 18:07:38 GMT

1. Did not Public Mobile text you a reminder?

2. Helpful hint: If you sign up a credit card for payments take a screen print of it and file it in a calendar one month before your card expiry date and upon arrival of new card, make the appropriate update. OR make a list by credit card who you auto pay with it and react accordingly when the new card arrives. The effort before hand....makes life easier!

Re: Updating Credit card

HarrisonBennett — Mon, 07 Mar 2022 18:30:14 GMT

This is all is there and when I try to reactivate it's saying insuffent funds

Re: Updating Credit card

softech — Mon, 07 Mar 2022 18:34:02 GMT

@HarrisonBennett Have you update your new expiry date there yet? But your credit card is not expiring until end of the month, it should still work

Go to Payment Tab, One Time payment and make a manual payment. Do NOT use Amount Due but use "Other (Enter the desired payment amount)" :

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

manually enter the plan amount and submit it that way

Once payment gone through, click on "Reactivate Current Plan" if the button is there

Then logoff My Account and Reboot the phone and see if it works

Re: Updating Credit card

HarrisonBennett — Tue, 15 Mar 2022 19:47:44 GMT

Because I have no cell service at home I didn't get public mobiles text say I need to update my card till I recieced an E-Mail saying Your plan expired on Mar 7, 2022. Top up before Jun 5, 2022 or your account will be deactivated