topic Re: How long does it take for add ons to be activated? in Get Support

How long does it take for add ons to be activated?

alexandraamor — Mon, 07 Mar 2022 16:25:29 GMT

I added 1000 US calling minutes to my plan this morning but I still cannot call the US. And I don't see the Add On listed in my plan. (My existing plan does include Talk.)

Re: How long does it take for add ons to be activated?

softech — Mon, 07 Mar 2022 16:29:20 GMT

@alexandraamor It should be instant. But buying add-on is a 2 steps process

1. Load fund

2. Actual buying of the addon

any chance you just loaded fund and didn't actual buying the addon? Check your Available fund in My Account. If you see there is fund there equals to what you just loaded. if so, then you didn't do step 2, please go back and buy the add-on

Also , try reboot your phone once after

Re: How long does it take for add ons to be activated?

Meow — Mon, 07 Mar 2022 16:30:26 GMT

There should be no delays.

Purchasing add-ons is two step process: add funds and then go back to purchase correct add-on.

Can you see your add-on on your self-serving account?

Re: How long does it take for add ons to be activated?

alexandraamor — Mon, 07 Mar 2022 16:38:17 GMT

Thank you to you both! That worked.

Re: How long does it take for add ons to be activated?

Meow — Mon, 07 Mar 2022 16:47:11 GMT

Thank you for feedback!

I am glad we were able to help you!