topic Re: mms is not working in Get Support

mms is not working

highschool17 — Mon, 07 Mar 2022 04:07:38 GMT

i cannot send or receive mms messages

Re: mms is not working

JK8 — Mon, 07 Mar 2022 04:11:29 GMT

@highschool17

Is your data turned on?

Check your apn settings.

https://www.publicmobile.ca/en/bc/get-help/articles?q=Apn

Re: mms is not working

highschool17 — Mon, 07 Mar 2022 04:22:48 GMT

thank you

Re: mms is not working

BKNS27 — Mon, 07 Mar 2022 04:23:47 GMT

@highschool17

Along with checking if your data is enabled. Also check if your MMS Messaging is enabled if you have an iPhone.

Re: mms is not working

esjliv — Mon, 07 Mar 2022 10:58:22 GMT

@highschool17 - if your data option is turned on, try a restart of the device, or perform a Reset of your Network Settings.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Re: mms is not working

darlicious — Tue, 08 Mar 2022 06:13:36 GMT

@highschool17

Check your APN. In particular your APN type. Here are my APN settings but there are a few different ones that work.

MMSC

http://aliasredirect/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

Edit:

@Anonymous

Fixed it...thx! I can't fix my original post that I copied it from....😣

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: mms is not working

Anonymous — Mon, 07 Mar 2022 14:58:01 GMT

@highschool17 : The above has a typo in the MMS Proxy. It should be mmscproxy.mobility.ca. It needs another m.

Re: mms is not working

Meow — Mon, 07 Mar 2022 14:59:46 GMT

MMS works only when DATA is set on. It will Not use your data allowance but has to be on to send/receive MMS.