topic Re: Help in Get Support

Help

nadizich — Tue, 04 Jan 2022 19:21:28 GMT

No mod has replied
How can I get my problem fixed?

Re: Help

mimmo — Sun, 16 Jul 2017 17:52:53 GMT

if you have contacted a mod through private message that is the method.

what is your issue?

You need to send the moderators a private message

To send a private message to the Moderator_Team click here

In your message send them:
1) account email address
2) PM phone number
3) explanation of what is happening
4) link to this thread if you want
5) if its a porting issue include your sim number, old account name and number

Re: Help

will13am — Sun, 16 Jul 2017 18:03:42 GMT

There may still be a backlog from the freedom promo. If a private message has been sent to the moderator team, stay patient, it will be answered in sequence.

Re: Help

MarieHelene_L — Sun, 16 Jul 2017 18:05:02 GMT

Hey @nadizich,

We just got to your message, you're currently the next one on our list! Shouldn't be too long before you hear back from one of us 🙂

Thank you for your patience,

Marie

Re: Help

nadizich — Sun, 16 Jul 2017 18:05:34 GMT

Thanks for your quick response
On Friday I created my account but I got a message that something went wrong
So now the account is created, I cannot get into the account, I guess because I never received an activation email
And when I try to use line, it says I have no voice or text