topic Re: I need to speak with a Moderator in Get Support

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paprika — Fri, 15 Apr 2022 19:44:27 GMT

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Re: I need to speak with a Moderator

computergeek541 — Sun, 06 Mar 2022 00:50:51 GMT

It's very unlikely that a customer support agent will send you a private message unless you first initiate contact. To do so, you need to open a ticket to a CSA by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: I need to speak with a Moderator

hTideGnow — Sun, 06 Mar 2022 00:57:17 GMT

HI @paprika Any chance we can assist? is it about problem to pay ? or requesting refund? do you want to share your issue and see if we can help ?

To open ticket with PM CS Agent, you can click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: Contact CS Agent
Click "Contact Us"
Click "Other"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need to speak with a Moderator

pkaraa — Sun, 06 Mar 2022 00:57:19 GMT

open a ticket by clicking the bubble on the bottom right or by sending a direct msg to CS_Agent.

Account questions can be answered by support agents only. Anything else, post it here and people will respond with their knowledge and experiences.

Re: I need to speak with a Moderator

esjliv — Sun, 06 Mar 2022 00:58:40 GMT

@paprika - use the link @computergeek541 to contact CSA as it will be best to link your account to the ticket.

Only if you are having issues with that method, you can also contact them this way:

Private Message to Public Mobile Customer Support Agents (CSA)

While you wait for a response is there something you would like to try and troubleshoot here with the Community members?

Re: I need to speak with a Moderator

Anonymous — Sun, 06 Mar 2022 01:00:57 GMT

@pkaraa wrote:

Account questions can be answered by support agents only. Anything else, post it here and people will respond with their knowledge and experiences.

@pkaraa : Well...account _effects_ can only be done by agents. We can answer a lot of the questions though with good information provided by the customer.

Re: I need to speak with a Moderator

HALIMACS — Sun, 06 Mar 2022 01:08:44 GMT

Let us know @paprika, what you may need.

We're quite a resourceful bunch here... but don't post any personal or private information.

Re: I need to speak with a Moderator

computergeek541 — Sun, 06 Mar 2022 08:11:38 GMT

Re: I need to speak with a Moderator

darlicious — Sun, 06 Mar 2022 18:42:09 GMT

@paprika

If this your first step in complaining about this unwarranted price increase to your $10 plan then good on you! Please keep us apprised of your progress. If you would like to discuss strategy privately my private mailbox is always open. I cannot make any moves myself until I recieve the email myself. Hmmmm....I wonder if my big mouth has anything to do with that🤔? Lol....

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: I need to speak with a Moderator

pkaraa — Sun, 06 Mar 2022 19:09:59 GMT

@Anonymous wrote:
@pkaraa wrote:

Account questions can be answered by support agents only. Anything else, post it here and people will respond with their knowledge and experiences.
@pkaraa : Well...account _effects_ can only be done by agents. We can answer a lot of the questions though with good information provided by the customer.

@Anonymous Deja Vu

same ... just different words. 😄

Re: I need to speak with a Moderator

paprika — Fri, 15 Apr 2022 19:21:47 GMT

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