topic Re: Recharge Issues in Get Support

Recharge Issues

NatKirton — Sat, 05 Mar 2022 21:39:05 GMT

I can't top up my phone

Re: Recharge Issues

HALIMACS — Sat, 05 Mar 2022 21:29:06 GMT

@NatKirton

You may wish to try clearing cache and cookies and opening an incognito tab and logging into self-serve again.

You can also purchase a payment voucher at many locations and apply to self serve or by dialing *611

EDIT: You may also use an online payment site like recharge.com

Re: Recharge Issues

hTideGnow — Sat, 05 Mar 2022 21:31:12 GMT

@NatKirton what exact error?

You were trying to use the credit card on file to pay? Try NOT to pick the option "Amount Due". Use the "Other..." option and enter the plan amount and submit it that way. It should work with this trick

Re: Recharge Issues

esjliv — Sat, 05 Mar 2022 21:33:56 GMT

@NatKirton - are you actually using Recharge.com, found here:

Mobile recharge PublicMobile Canada | Recharge.com

See Get Help Article:

Voucher Payment Options (publicmobile.ca)

Can you describe a bit more of what you are trying to do?