topic Re: Disable Voicemail in Get Support

Re: Disable Voicemail

Kateg — Tue, 04 Jan 2022 20:23:51 GMT

Hi,

I am very confused, as every answer on the internet, relating to Public Mobile and Disabling Voicemail, is giving conflicting information!

I have an iPhone 7 and I do not want people to be able to leave me voice messages. I have contacted apple, who have confirmed the VM feature is monitored through my phone plan operator.

Please can you tell me if disabling my VM is possible and how I go about doing this?

Thanks,

Re: Disable Voicemail

Luddite — Thu, 25 Jan 2018 20:46:32 GMT

@Kateg Try the procedure quoted by @Indexx earlier in this thread.

OR "call" ##2002# then click click "Dismiss" BUT seems you cannot reactivate voicemail without assistance if you do it this way: http://iphone-tricks.com/tutorial/1555-how-to-turn-off-voicemail-on-iphone

Re: Disable Voicemail

srlawren — Thu, 25 Jan 2018 21:23:14 GMT

@Kateg there is a simple workaround:

dial into your voicemail and log in with your PIN.
In the main menu, press 3 (manage greetings),
then 4 (manage extended absence greeting),
then 2 (record a new extended absence greeeting) and record a message that indicates to your caller you are not accepting messages.
Then press 4 to turn on extended absence
Finally, press 5 to dissallow anyone to leave you a message. Problem solved!

NOTE: I can confirm this configuration does indeed work, and prevents the caller from leaving a message. I walked through it to make sure I had the right directions, and then tested by calling myself from another phone. When you dial in, it plays the extended absence greeting you recorded, and then a system voice says "Thank you for calling, goodbye." and the call disconnects.

In my test extended greeting, I said "Hi, this is <my name>. Sorry I'm unavailable right now. At this time, I am not accepting new messages. If you need to reach me, please send me a text or email, or try me again later. Thank you.". But of course, say whatever you like in yours!

To return to receving inbound messages, should you wish to at a later date:

dial into your voicemail and log in with your PIN.
In the main menu, press 3 (manage greetings),
then 4 (manage extended absence greeting),
then 4 to turn off your extended absence greeting

After doing this, your previous personal greeting goes back into effect automatically, and callers can leave you messages again. Yes, I tested this, since I wanted to restore the ability anyway.

Hopefully this helps!

Re: Disable Voicemail

Respublica — Tue, 31 Jul 2018 21:22:10 GMT

I confirm that your step by step instruction works. Great solution to those who are not into Voice Mail. Thanks!

Re: Disable Voicemail

srlawren — Wed, 01 Aug 2018 00:18:47 GMT

Thanks @Respublica! I can't take credit for the idea, nor do I recall whom I first saw suggest it. But I can take credit for listing out the steps, I suppose! 🙂

There is another technqiue where you can remove your voicemail access number from your phone, and the phone would then just ring and ring. I think for most people, this approach with a simple outbound extended greeting suggesting an alternate method of contact is better, rather than just leaving your callers totally hanging.

Re: Disable Voicemail

Respublica — Wed, 01 Aug 2018 02:16:14 GMT

@srlawren

Thank you for being such a helpful person in this community. I include in my greeting for my callers to "Please text me at my xxx-xxx-xxxx phone number." This is to let them know that I prefer to receive text rather than a call.

The reason is I usually take the public transport and I do not enjoy taking a call in a crowded bus or train.

Just a personal preference

Re: Disable Voicemail

pm-smayer97 — Sun, 17 Mar 2019 09:36:32 GMT

A couple of alternatives:

Disable VM through the Call Forwarding options on your phone. Read the following by @skmkenn here. NOTE: This may use up limited plan minutes as you would be using the Call Forwarding features of your phone instead of the PM system sending unanswered calls to VM, which is handled and treated differently.
Extend the ringing time as long as possible. Read the following by @Anonymous here and by @FredC here.

HTH

Re: Disable Voicemail

fk8338 — Mon, 27 Aug 2018 02:06:51 GMT

great help

Re: Disable Voicemail

pm-smayer97 — Sun, 17 Mar 2019 09:35:42 GMT

@pm-smayer97 wrote:
A couple of alternatives:
Disable VM through the Call Forwarding options on your phone. Read the following by @skmkenn here. NOTE: This may use up limited plan minutes as you would be using the Call Forwarding features of your phone instead of the PM system sending unanswered calls to VM, which is handled and treated differently.
Extend the ringing time as long as possible. Read the following by @Anonymous here and by @FredC here.
HTH

For easy reference, here is a picture of the menu system:

source: "Adding an Extended Absence Greeting" section of

How To Use Your Phone and Plan Features

Re: Disable Voicemail

MMC1 — Fri, 15 Mar 2019 23:56:22 GMT

I can confirm this method works on my voice and data plan

Re: Disable Voicemail

Janey345 — Tue, 13 Aug 2019 12:43:34 GMT

Thank you for this! My problem was blocked calls were going to VM and filling it up, and I felt I had to erase them - so now with your solution, they may still go there, but doesn’t bother me anymore.

Re: Disable Voicemail

darlicious — Sun, 08 Sep 2019 06:06:46 GMT

This is awesome. Now I've changed plans I can direct callers to my line with unlimited calling and not waste minutes calling voicemail on my $15 Plan phone. This will be useful for many people on a limited outgoing call plan. Thanks

Re: Disable Voicemail

Anonymous — Sun, 08 Sep 2019 14:07:36 GMT

@darlicious wrote:
This is awesome. Now I've changed plans I can direct callers to my line with unlimited calling and not waste minutes calling voicemail on my $15 Plan phone. This will be useful for many people on a limited outgoing call plan. Thanks

You can retrieve voicemails using a different phone.

I do the same thing. My Extended Absence Greeting tells the caller I don't take messages and to call a different phone that only people that know me would know. Then it hangs up. Some day I'll get around to adding a bit about otherwise texting me on the number.

Re: Disable Voicemail

xp888_liu — Wed, 18 Sep 2019 18:30:32 GMT

Followed the instruction and worked as expected.

Re: Disable Voicemail

darlicious — Wed, 18 Sep 2019 21:47:13 GMT

@xp888_liu wrote:
Followed the instruction and worked as expected.

Great. Solves the problem of all the spam calls we get nowadays too.

Re: Disable Voicemail

darlicious — Tue, 15 Oct 2019 23:34:08 GMT

@Respublica wrote:
@srlawren
Thank you for being such a helpful person in this community. I include in my greeting for my callers to "Please text me at my xxx-xxx-xxxx phone number." This is to let them know that I prefer to receive text rather than a call.

The reason is I usually take the public transport and I do not enjoy taking a call in a crowded bus or train.

Just a personal preference

@Respublica That was exactly my problem trying to link the voicemail set up map on a crowded bus this afternoon. Just gave up and left a slightly lame search bar solution.

Re: Disable Voicemail

Gfincati1 — Fri, 06 Dec 2019 21:37:08 GMT

Works like a charm - thanks!

Re: Disable Voicemail

dboxtvinfo715 — Sat, 18 Jan 2020 00:33:51 GMT

🤔but can we avoid this. Alert what's the issue 😂 😬 😑 public mobile Telus .

Remove this

Re: Disable Voicemail

srlawren — Sat, 18 Jan 2020 00:35:24 GMT

@dboxtvinfo715 wrote:
🤔but can we avoid this. Alert what's the issue 😂 😬 😑 public mobile Telus .

Remove this

@dboxtvinfo715 huh???

Re: Disable Voicemail

dboxtvinfo715 — Sat, 18 Jan 2020 00:35:52 GMT

yeah, I like the ringing and ringing

Please 😁🙄remove voicemail public mobile Telus🦚🦃🐿️