topic Re: phone plays dead in Get Support

phone plays dead

mmaydan — Sat, 05 Mar 2022 04:58:01 GMT

v8Apl Phone shuts down with 100% battery last month. Gone very dead. Used 1-2 min a day for 3 months since got it.

Re: phone plays dead

softech — Sat, 05 Mar 2022 05:02:08 GMT

@mmaydan wrote:
v8Apl Phone shuts down with 100% battery last month. Gone very dead. Used 1-2 min a day for 3 months since got it.

@mmaydan v8Apl Phone ? Apple iPhone 8? CPO phone you got from PM?

if so, open a ticket with PM and arrange for warranty repair, you have 1 year full warranty with it

Re: phone plays dead

BKNS27 — Sat, 05 Mar 2022 05:20:04 GMT

@mmaydan

Is your iPhone in the current update? It should be iOS 15.3.1. Go to Setting>General>Software Update to check.

There were issues with battery draining with iOS 13 and iOS 14. Also, check your apps that is draining the battery. Go to Settings>Battery and see what app is using a high % background activity. Uninstall the app then reinstall…the maybe a bug or glitch in the app.

Re: phone plays dead

mmaydan — Sat, 05 Mar 2022 05:24:01 GMT

It was updated recently. Does not turns on. Just is playing rotten apple logo on-off with no further action.

Re: phone plays dead

mmaydan — Sat, 05 Mar 2022 05:28:06 GMT

'Phone IMEI (15 Digits, found by dialing *#06# on your keypad)'

Trying to submit but how can this be filled if phone does not turs on?

Re: phone plays dead

softech — Sat, 05 Mar 2022 05:28:16 GMT

@mmaydan wrote:
It was updated recently. Does not turns on. Just is playing rotten apple logo on-off with no further action.

@mmaydan that's not good. Since the phone comes with 1 year warranty, open a ticket with PM and provide them with the order number, they will advise what to do to have that checked and repaired

To open ticket with PM:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: phone plays dead

gpixel — Sat, 05 Mar 2022 05:52:40 GMT

@mmaydan

phone IMEI can be found on the box of the phone

Re: phone plays dead

BKNS27 — Sat, 05 Mar 2022 06:02:59 GMT

@mmaydan

It sounds like it might be a motherboard issue. Will it communicate with iTunes?

Re: phone plays dead

darlicious — Sat, 05 Mar 2022 06:49:59 GMT

@mmaydan

Contact customer support to request warranty service. Include your order#, email used for your phone order, shipping address and leave a detailed message. Warranty repairs are done thru your local telus store. They will offer you an equivalent or better loaner phone while the assess your phone and determine if a repair or replacement is in order.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: phone plays dead

Korth — Sat, 05 Mar 2022 09:06:04 GMT

@mmaydan wrote:
It was updated recently. Does not turns on. Just is playing rotten apple logo on-off with no further action.

The phone could be blacklisted (registered as lost/stolen/etc) and deactivated. If so, it will do nothing other than Emergency calls and (if the owner enabled the feature) sneakily run "Find My iPhone" in the background.

If you bought the phone new in box then it's likely not blacklisted. If you bought it used or obtained it from another owner then you just can't know unless you look up the phone's status at an online database. You'll need your phone's unique IMEI.

https://imei.org/check-imei/blacklist

https://support.apple.com/en-us/HT204073

The phone could have been bricked or soft-locked with a bad, broken, or incompatible update. It happens sometimes. It's easy for end-users to follow the prompts but still get stuck installing a malfunctioning update for the wrong version, wrong device, or wrong region.

You can try restarting it while holding the "secret" button combination which invokes built-in diagnostics and recovery mode. This will do a firmware rollback if needed. It will likely also do an unavoidable hard-reset, aka "factory reset", which erases all user data from the device. If the phone is still bricked after this then your only options are to throw it away, take it to a repair shop, or interact with Apple's "genius" people.

https://support.apple.com/en-us/HT210616

Re: phone plays dead

Yummy — Sat, 05 Mar 2022 14:41:21 GMT

If you bought your phone from PM you have 1 year warranty. Follow procedure for warranty claim, open ticket (if it is working) or contact agent directly.

Re: phone plays dead

CountyDownIeUk — Sat, 05 Mar 2022 17:01:08 GMT

@mmaydan

1. Make sure you update iOS to current version

2. Reboot phone

3. Do a hard boot

4. Read this

5. Arrange to send back if not successful

6. Ask any one here if they have any iPhone Xr’s for sale.