topic Re: sims lost all in Get Support

sims lost all

edward — Wed, 05 Jan 2022 08:36:29 GMT

lost all iformation onsim card s after installing information

Re: i need help

edward — Wed, 06 Mar 2019 01:47:42 GMT

need help lost all infomation worked fo two minutes lost hone allso

Re: i need help

Anonymous — Wed, 06 Mar 2019 01:50:36 GMT

@edward- you have posted to a really old topic. In order to get the best/fastest possible response, you should always start a new topic.

As for your problem, you will need to provide some additional details. It is not clear exactly what the problem is.

Re: Check out our new Get Help page!

edward — Wed, 06 Mar 2019 01:56:49 GMT

lost all information onsim datacard was put in i resieved and it took it aa it was 40 voucher

Re: sims lost all

Anonymous — Wed, 06 Mar 2019 02:34:04 GMT

@edward wrote:
lost all iformation onsim card s after installing information

@edward

It's very difficult to figure out what you're trying to say. If language is not English then maybe use Google Translate in your preferred language and then paste the results here. If language is French then there's a whole French side to this site by clicking on the Francais icon in the upper right.

Re: sims lost all

Alex888 — Wed, 06 Mar 2019 02:08:02 GMT

What do you mean by lost all information? Can you explain what happened?

Re: sims lost all

computergeek541 — Wed, 06 Mar 2019 03:20:46 GMT

@edward, I've placed all messages you've posted about these difficulties into the thread that you started in the hopes that someone will be able to guide you through this.

Re: sims lost all

jordi133 — Fri, 04 Mar 2022 22:28:46 GMT

need help lost my sims and my phone hi by samsung s9+ is not working whit public then hi go whit other compagnie but hi need my phone number but hi cant recive the sms how hi doo

Re: sims lost all

hTideGnow — Fri, 04 Mar 2022 22:33:23 GMT

HI @jordi133 The proper way is to get a new PM SIM, login to My Account , change SIM and put the new PM SIM in a phone so you can receive Text

which provider you are moving to? If you activate in store and those who can activate different providers including PM, they might be willing to give you the PM SIM for free. If not, you will have to pay $10 for the SIM

There could be an easier way if you are porting to Telus or Koodo

Re: sims lost all

Anonymous — Fri, 04 Mar 2022 22:39:55 GMT

@jordi133 : So you got a phone and presumably a SIM. Did you use the Change SIM function in the self-serve to apply your new SIM to the account? That offered the option of sending an email or a text. Was your account here still active?

Since for some reason it's not working in your new phone, can you put the SIM in a different phone so that you can get the confirmation text. But you're likely going to need to get the new provider to re-send the transfer request as you only have 90 minutes to confirm.

Re: sims lost all

computergeek541 — Fri, 04 Mar 2022 22:40:51 GMT