topic Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them? in Get Support

Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

PublicMobile21 — Fri, 04 Mar 2022 23:09:40 GMT

I'm on the $10 for 50 mins/50 messages plan (now discontinued but grandfathered) & old loyalty program ($2 off for autopay, $1 off per year of loyalty - also now discontinued but grandfathered) & just got an e-mail at 12:04pm EST Mar. 4th, 2022 saying my plan rate is going up $3 from $10 to $13 on Apr. 28th, 2022.

This is garbage. PM lures in users with the low cost plan & loyalty rewards then discontinues both & declares war on the grandfathered users by wiping out my 3 years of loyalty $3 discount with a $3 price increase.

Seems like shady tactics to get around needing to honour loyalty rewards they used to lure in customers so I ask - why should anyone trust or even consider Public Mobile's loyalty rewards program when signing up if once you accrue any they make sure to nullify it with price increases? Surprised this is legal, seems like delayed false advertising.

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

softech — Fri, 04 Mar 2022 18:10:07 GMT

@PublicMobile21 Sad truth is, you cannot get a $13 anywhere else.

And, maybe you should "honour" PM by paying $2 more for the $15 plan for its better value. 🙂

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

missorange — Fri, 04 Mar 2022 18:11:39 GMT

with this 30% price increase, the customer cannot do anything about it, you can either choose to accept or move to other carrier. The customer rep. just saying we already give you notices before price increase, and you can move or stay whatever they don't care.

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

dabr — Fri, 04 Mar 2022 18:21:38 GMT

Totally disappointing move from PM. That's a ridiculous increase for a plan that doesn't even offer unlimited texting.

I guess they think most customers will move upto the $15 plan for a difference of $2 now even though this plan was only being used by customers who had minimal phone usage in the first place.

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

PublicMobile21 — Fri, 04 Mar 2022 18:22:11 GMT

I understand. But actually I can also do something else - complain publicly (this is "Public" Mobile right) about it in the hopes of exposing this company's tactics to new customers. Negative feedback reversed the national-to-provincewide plans rollout (though sadly that's been re-reversed now I see).

In short though yes it seems the "Loyalty" designation in the rewards program was a misnomer.

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

missorange — Fri, 04 Mar 2022 18:22:47 GMT

Do you think they are going to increase $15 plan in near future?

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

StillWaters — Fri, 04 Mar 2022 18:22:57 GMT

It is complete garbage, and possibly illegal. If they have singled out only the $10 plan clients for the price increase, and are leaving all the other plans with no price increase, then they can not claim a cost of service increase as the reason for the price increase, because only those who are currently on the $10 plan would be absorbing the increase of the cost of service. Targeting only one group to pay for an increase in costs incurred by Public Mobile to provide cell service to all plan holders may be frowned upon by a judicial review.

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

ShawnC13 — Fri, 04 Mar 2022 18:23:24 GMT

@PublicMobile21, I agree that the price increase sucks. If you have been here 3 years you should be getting $2 loyalty reward so if you are only getting $1 you might want to look into that.

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

Mcchen — Fri, 04 Mar 2022 18:23:26 GMT

the $10 plan actually have 4G LTE non-throttled. Although the plan does not come with data.

It says 50 text, but in reality, it's unlimited. Though, no one text anymore.

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

dabr — Fri, 04 Mar 2022 18:25:28 GMT

@missorange I hope not, but who knows?

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

missorange — Fri, 04 Mar 2022 18:27:14 GMT

I don't think the text is unlimited.. I have tried years ago.. yes, no one text anymore..

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

PublicMobile21 — Fri, 04 Mar 2022 18:28:59 GMT

Really, you can keep texting once you hit the limit? (& without overage charges?)

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

Mcchen — Fri, 04 Mar 2022 18:29:42 GMT

@PublicMobile21 yeah, try it lol.

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

PublicMobile21 — Fri, 04 Mar 2022 18:32:53 GMT

No, to clarify - I am getting $2 off my bill from autopay & another $3 off for loyalty (at a rate of $1 per year of loyalty, I've been loyal for 3 years), but the $3/3 years of loyalty discount off my monthly bill has been effectively wiped out by the new service price increase of $3.

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

Anonymous — Fri, 04 Mar 2022 18:34:16 GMT

The $10 plan only has 50 outgoing texts. It stops. You can however send unlimited texts via MMS and turn on your data even if you don't have available data.

There have never been overage charges here.

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

ShawnC13 — Fri, 04 Mar 2022 18:36:38 GMT

@PublicMobile21, thanks for the clarification I read your original post as $1 loyalty and flew past the per year portion.

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

dabr — Fri, 04 Mar 2022 18:41:43 GMT

@Anonymous If customers have to pay $13 going forward then there should be no need to use workarounds to get unlimited texting on a discontinued plan.

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

Anonymous — Fri, 04 Mar 2022 18:45:51 GMT

@dabr : ?? I don't get it. The only option for unlimited texting is the $15 plan. Are you saying they should open up unlimited texting in the $10 plan? Fine suggestion but good luck with that. 🙂

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

dabr — Fri, 04 Mar 2022 18:49:21 GMT

@Anonymous For 30% increase in price, yes that's what PM should be doing. After all, it would still only have 50 mins in/out unlike the $15 plan. No, I'm not expecting PM to do that though.

Re: Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

TMS — Fri, 04 Mar 2022 19:13:12 GMT

I use texts. 🙂

How do you know that it is more than 50 texts even though it says 50? (I’m not taking about MMS)

Thanks