topic Re: Phone plan. in Get Support

Phone plan.

Matt2017 — Tue, 04 Jan 2022 19:21:10 GMT

Hello,

My name is Matti. I had recently topped up my account with a sum of $76.00 and decided to change my plan to something more simple. I then changed my plan to the option of 90 day pass, with unlimited Canada wide talk without data and it charged me $47.00 and left me with a balance of $29.00. It seems It didn't add on the talk option. My phone services at the moment are not active and I cannot proceed with any further options to fix that issue without having to make extra payments. May you please adjust the plan and use that $29.00 balance to upgrade the plan to the option of having Canada wide talk. The total of that should be $76.00. It would be greatly appreciated.

Regards,
Matt

Re: Phone plan.

SD08 — Sat, 15 Jul 2017 18:59:15 GMT

Click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Include your PM SIM card number, e-mail address and phone number.

Moderators are still dealing with a backlog of help requests from the recent promo. Response time for assistance is currently longer than normal (24 hours+).

Re: Phone plan.

ShawnC13 — Sat, 15 Jul 2017 19:03:02 GMT

@Matt2017, sorry to hear you are having some issues. You should remove your phone number as this is a public forum. @SD08 has given (as he always does) great direction on what you should do next

Re: Phone plan.

xCameron94x — Sat, 15 Jul 2017 19:03:02 GMT

Also remove your personal info from your post. You should not post your phone number here

Re: Phone plan.

Matt2017 — Sat, 15 Jul 2017 21:44:45 GMT

Oh man I never even noticed this was a public forum. Thanks for the heads up.