topic Re: My phone have no signals in Get Support

My phone have no signals

flash2425 — Fri, 04 Mar 2022 16:04:53 GMT

Since this morning my phone have no signals and cannot make a call

Re: My phone have no signals

softech — Fri, 04 Mar 2022 16:06:57 GMT

@flash2425 Did you check My Account and confirm if your account is active?

do you have another phone and put your PM SIM into it and test it out?

You can also try to change the network type to 3G ONLY or WCDMA ONLY and see if it connects

what brand and model is your phone?

Also, you might want to confirm if your phone is clean and not blacklisted here:

https://www.devicecheck.ca/check-status-device-canada/

Re: My phone have no signals

BKNS27 — Fri, 04 Mar 2022 16:10:04 GMT

@flash2425

Check to see if there are any outage in your area:

https://www.telus.com/en/qc/outages

Also check your Account Status on your account to see if it is Active, Suspended or Expired.

Re: My phone have no signals

Meow — Fri, 04 Mar 2022 16:14:04 GMT

You can try 'home remedies' first:

- Check your self-serving account. Does it say your plan is Active?

- Remove SIM, clean gently contacts, blow dust from SIM slot in a phone

- Put SIM back

- Reboot your phone

- Check with other people in vicinity if their phones work particular if they have PM service

Re: My phone have no signals

flash2425 — Fri, 04 Mar 2022 16:34:36 GMT

I tried move my public sim to other phone it ok , and I move other Rogers sim to my phone it still work. I am totally confused

Re: My phone have no signals

softech — Fri, 04 Mar 2022 16:40:44 GMT

@flash2425 wrote:
I tried move my public sim to other phone it ok , and I move other Rogers sim to my phone it still work. I am totally confused

@flash2425 If the PM SIM works on another phone and just not your current one, maybe it is a device issue

Still, please confirm if your phone is "clean" here: https://www.devicecheck.ca/check-status-device-canada/

(it should, just being safe)

What brand/model is your phone?

Did you try changing to 3G only and see if it works

Re: My phone have no signals

benfatto — Fri, 04 Mar 2022 17:00:00 GMT

@flash2425 Reboot your phone with the PM SIM installed. What is the exact message you see?

Do you have a Samsung and recently used a different carrier SIM?

Re: My phone have no signals

Meow — Fri, 04 Mar 2022 17:35:56 GMT

@softech wrote:
@flash2425 wrote:
I tried move my public sim to other phone it ok , and I move other Rogers sim to my phone it still work. I am totally confused
@flash2425 If the PM SIM works on another phone and just not your current one, maybe it is a device issue

Interesting situation. OP mentioned that Rogers SIM works in his phone but not PM. And that PM SIM works in another phone!?!?!

SIMs should be physically identical to blame phone not accepting PM's.

PLEASE let us know if this gets resolved (or not).

Re: My phone have no signals

softech — Sat, 05 Mar 2022 03:51:02 GMT

Hopefully @flash2425 can confirm the brand/model is the phone, also, how about changing network to 3G ONLY?

Re: My phone have no signals

esjliv — Sat, 05 Mar 2022 03:51:54 GMT

@flash2425 wrote:
I tried move my public sim to other phone it ok , and I move other Rogers sim to my phone it still work. I am totally confused

@flash2425 - sounds to me your phone is locked to Rogers (which is why the Rogers SIM works with it, but not the Public Mobile one).

Contact Rogers to unlock it for you. You will need your imei number, dial *#06# to get it.

OR,

Your model is not compatible with Public Mobile.

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz (band 5), 1900 MHz (band 2) and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).

Check out these sites to see if your model is showing compatible:

https://www.kimovil.com/en/frequency-checker/CA

https://willmyphonework.net

https://www.frequencycheck.com/

3G or WCDMA 2 (1900 MHz ) and 5 (850 MHz) bands makes the phone compatible, which is needed for phone calls, and can also be used for text messaging and data.
LTE can be used for text messaging and data.

Re: My phone have no signals

flash2425 — Sat, 12 Mar 2022 16:08:34 GMT

can you suggest where can I unlock the phone?

Re: My phone have no signals

softech — Sat, 12 Mar 2022 16:23:10 GMT

@flash2425 wrote:
can you suggest where can I unlock the phone?

@flash2425 You confirmed the phone was blacklisted from the link I posted above?

where did you buy the phone from? usually the phone the original owner of the phone has to work with carrier to get to phone off the blacklist. But if you got it from private sell, usually it's hard to track the original owner