topic Re: Koodo billing in Get Support

Koodo billing

mchand21 — Thu, 03 Mar 2022 23:40:47 GMT

I’m new to Public Mobile and received my first bill but the charge says Koodo as the company, is this right? Is PM considered Koodo?

Re: Koodo billing

will13am — Thu, 03 Mar 2022 23:41:35 GMT

@mchand21 , this happens sometime. I would not worry about it so long as the charges are correct and your account renews properly.

Re: Koodo billing

Anonymous — Thu, 03 Mar 2022 23:45:08 GMT

@mchand21 : I would not be so nonchalant about it. Telus also owns Koodo and Public Mobile. Koodo and Public Mobile share much of the systems in the background. This billing thing started in December. We have a number of people rightfully charging back this unknown charge only to have their services cut off and a whole lotta hassle to get it back from no fault of their own.

Good of you to ask. Yes, it's fine. It shouldn't be done though.

Re: Koodo billing

HALIMACS — Fri, 04 Mar 2022 00:09:51 GMT

It's not "right" @mchand21

But folks do find the first charge to show on their credit card as KOODO TOP UP REAPPROV.

Here's a link from PM staff which discusses this:

[System Fix - Ongoing] Activation & Statement Ind... - Community (publicmobile.ca)

Re: Koodo billing

BKNS27 — Fri, 04 Mar 2022 01:15:01 GMT

@mchand21

PM (low tier) and Koodo (mid tier) are owned by Telus (top tier).

This seems to be a glitch in the billing system…I wouldn’t worry about it. It might fix itself.

Re: Koodo billing

albertb — Fri, 04 Mar 2022 21:55:26 GMT

I just joined Public Mobile and I saw the same thing on my Credit card. From the posts I think it is normal

Re: Koodo billing

hTideGnow — Fri, 04 Mar 2022 21:58:15 GMT

Hi @albertb it is "kind of normal" as it is happening and it is a confirmed valid transaction.

But it is not normal as PM should not be using Koodo system to charge, although they both owned by Telus.

I believe usually the Koodo charge will only show up once for activation charge, you should see Public Mobile for monthly charges. Good News is that PM is looking into it and hope it won't happen soon