topic Re: combined acct in Get Support

combined acct

jerthomas — Thu, 03 Mar 2022 23:19:54 GMT

is there a possibility to have one account for two numbers?

Re: combined acct

LeePublic — Thu, 03 Mar 2022 23:25:59 GMT

No, PM states one number per account.

Re: combined acct

darlicious — Thu, 03 Mar 2022 23:26:00 GMT

@jerthomas

No unfortunately not. You can use an email alias to make it a little easier for pm info to be recieved on one email account but accounts must have separate emails.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: combined acct

jerthomas — Thu, 03 Mar 2022 23:28:49 GMT

my password not working how do i reset it

Re: combined acct

HALIMACS — Thu, 03 Mar 2022 23:29:23 GMT

@jerthomas

No, but you CAN use the same payment card for both accounts, if that's any consolation.

Re: combined acct

computergeek541 — Thu, 03 Mar 2022 23:54:00 GMT

@jerthomas wrote:
my password not working how do i reset it

The first thing you'll need to try will be going to: Public Mobile - Forgot Your Password?

Re: combined acct

computergeek541 — Fri, 04 Mar 2022 01:06:29 GMT

repetition

Re: combined acct

esjliv — Fri, 04 Mar 2022 03:14:09 GMT

@computergeek541 wrote:
@jerthomas wrote:
my password not working how do i reset it
The first thing you'll need to try will be going to: Public Mobile - Forgot Your Password?

@jerthomas - were you able to get your password reset with the above link?

If you had too many failed attempts, wait 15 mins+ than try again.

If still issues contact CSA to help you get back into your account.

If you did somehow activate two accounts with one email then you will need CSA's help to assign a unique email to the 2nd account.

Contact CSA's by either two methods found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent