topic Re: change plan in Get Support

change plan

mansour1 — Thu, 03 Mar 2022 20:03:30 GMT

Hello, I have a plan and would like to change it. In my account page, I am clicking on the "change plan" but plans do not appear on the screen.

Re: change plan

softech — Thu, 03 Mar 2022 20:04:50 GMT

@mansour1 It is a common browser issue. Try this

1. Try on Incognito mode or InPrivate mode

2. Try to clear cache and close all browsers and relaunch

3. try on another browser (Edge/Firefox/Chrome)

4. Try on another computer

Re: change plan

softech — Thu, 03 Mar 2022 20:18:16 GMT

@mansour1 There is another member with the same issue. I tried and it look me long to login and I didn't get the plans showing on the page, too. So, it looks like it is a system issue at the moment, try back in an hour or two if you are not in a big rush to change the plan

Re: change plan

mansour1 — Thu, 03 Mar 2022 21:29:33 GMT

Thank you it helped