topic Re: Refund Request in Get Support

Refund Request

azherkhan17 — Thu, 03 Mar 2022 06:15:16 GMT

Hello,

I recently ported my number to Rogers from Public Mobile on January 23rd. I am currently on a 3 month plan, but i got charged on February 10th for the next three months after I ported my number. I got charged $71.19 and would like a refund and this time for my account to be cancelled as I ported my number before the 3 month started.

Thanks,

Azher

Please email me at

Re: Refund Request

softech — Thu, 03 Mar 2022 04:32:12 GMT

@azherkhan17 The porting was completed? When you call yourself, the Rogers SIM rings? Just want to confirm the account was ported successfully. Usually once ported, account would be closed

Also, to confirm, Can you try to see if you can login to My Account?

If you are certain number was ported and you cannot login My Account as account was closed, please open ticket with PM support and request the refund, just direct message PM suport:

: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Refund Request

azherkhan17 — Thu, 03 Mar 2022 04:34:30 GMT

Yes the porting was complete. I now use my Rogers sim card. I can still login into my account and see my account information for some odd reason.

Re: Refund Request

azherkhan17 — Thu, 03 Mar 2022 04:34:44 GMT

@softech

Re: Refund Request

softech — Thu, 03 Mar 2022 04:40:02 GMT

@azherkhan17 wrote:
Yes the porting was complete. I now use my Rogers sim card. I can still login into my account and see my account information for some odd reason.

@azherkhan17 if port was successful, you shouldn't be able to login to PM's My Account

Can you call from another phone to yourself to see if your Rogers SIM rings? (I understand you can make calls from Roger SIM , but this is normal even porting is not completed. So, incoming calls can confirm if porting was completed)

Also, do you recall getting a text from PM requesting you to approve your porting out the number? you would need to reply YES within 90 mins or the port would "stuck"

Re: Refund Request

azherkhan17 — Thu, 03 Mar 2022 04:39:44 GMT

Yes I am have been using my phone since January 23rd to call and text people and also use data. And my correct number displays. Yes I accepted the message as well.

Re: Refund Request

softech — Thu, 03 Mar 2022 04:42:25 GMT

@azherkhan17 wrote:
Yes I am have been using my phone since January 23rd to call and text people and also use data. And my correct number displays. Yes I accepted the message as well.

@azherkhan17 Interesting but weird.

Since you can login to My Account, disable Autopay first

then open ticket with PM Support and have them confirm if they see the number was ported out and arrange refund. Again, you can open via direct message:

: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Please come back and Let us know what they found

Re: Refund Request

darlicious — Thu, 03 Mar 2022 05:54:08 GMT

@azherkhan17

I noted you said you use your Rogers sim to call and text people but do you recieve calls and texts on your Rogers sim card?

Please edit out your email address as you dont want to post such personal info on this public forum.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Refund Request

darlicious — Thu, 03 Mar 2022 06:14:39 GMT

@computergeek541

Can you edit the OP's post....please and thank you.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Refund Request

BKNS27 — Thu, 03 Mar 2022 07:23:10 GMT

@azherkhan17

What monthly plan are you on with a 90 day payment?

Could you please clarify your monthly plan?

It is a weird total, your 90 day payment on your account does not include all applicable taxes but it still does not add up.

Re: Refund Request

azherkhan17 — Thu, 03 Mar 2022 07:26:01 GMT

it just says $90 for 90 days.

I had some credits on the plan like refer a friend.

Re: Refund Request

Anonymous — Thu, 03 Mar 2022 07:27:44 GMT

@BKNS27 : Evidently the customer has been here a while. There used to be 90 day plans here. It comes to $63. There would be at least a few dollars for loyalty. Apparently autopay.

Re: Refund Request

BKNS27 — Thu, 03 Mar 2022 07:30:25 GMT

@Anonymous

Thanks for clarifying!

Re: Refund Request

azherkhan17 — Thu, 03 Mar 2022 07:31:13 GMT

Yes this makes sense. It was $63 before tax.

Re: Refund Request

azherkhan17 — Thu, 03 Mar 2022 07:31:38 GMT

It was a $63 before tax.

Re: Refund Request

Anonymous — Thu, 03 Mar 2022 07:31:40 GMT

@BKNS27 : 90 - 63 = 27 / 3 = 9 equivalent per month of rewards.

Re: Refund Request

azherkhan17 — Thu, 03 Mar 2022 07:48:37 GMT

What do I do now to get a refund? All of my services with Rogers works and my public mobile account still open. I have disabled autopay, but I was advised that my account would atomically close.

Re: Refund Request

BKNS27 — Thu, 03 Mar 2022 08:02:02 GMT

@azherkhan17

It is strange that your account is still opened after porting over to Roger.

Meanwhile, remove AutoPay for now...it won't close your account. It just stops payment and your account is suspended.

Best to contact a CS_Agent by private messaging on top of this page for a refund. Please note that it may take up to 30 days to get a refund.

Re: Refund Request

esjliv — Thu, 03 Mar 2022 12:06:59 GMT

@azherkhan17 wrote:
What do I do now to get a refund? All of my services with Rogers works and my public mobile account still open. I have disabled autopay, but I was advised that my account would atomically close.

@azherkhan17 - if you are successfully using the same number with Rogers, that you have been using and ported out with Public Mobile, then YES, it should have closed your Public Mobile account.

Strange indeed. I guess that is why it is normally suggested to remove any card information from account prior to porting out.

See the first post ( @softech first reply) to submit a ticket with customer support in the link they provided for ~~get~~ a refund.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Refund-Request/m-p/794731/highlight/true#M529158

edit, extra word

Refund Request

darlicious — Thu, 03 Mar 2022 20:36:56 GMT

@azherkhan17

As much as you are happy to have left pm for Rogers I am sure there are members who would be happy to take over your account if that is still possible.....by a CSA assigning a new number to it. Something to consider if you get a hard time getting a refund. Anyone taking over the account would refund you the plan amount you paid in a heart beat. Food for thought.....

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.