topic Re: A Craptastic Disgrace--Where is the Public comment from Public Mobile's CEO? in Get Support

A Craptastic Disgrace--Where is the Public comment from Public Mobile's CEO?

doctorbe — Tue, 04 Jan 2022 19:21:04 GMT

The changes announced yesterday and the ridiculous price increases are a craptastic disgrace to the company and a betrayal of the community that supports it. There is no longer a reason to support this company--Public, you were supposed to be a disruptor of the mobile industry, and not another 3rd rate lackey. I am utterly disappointed because I believed in the business model and the community approach. The fact that they were presented with a bait and switch press strategy touting the "benefits" of 3G is also disgraceful.

Given that Public has relied on the free labour and engagement of its Public Community, I would like to request public comment from @Jeremy_M on two simple questions:

-Are the price increases at the behest of Telus?

-How do the price increases comport with a vision of Public Mobile as a full service mobile competitor that competes on price (i.e. The business model that we have all invested in)?

Why should I endure this company's growing pains so I can be a part of a Chatr-like third-rate service?

Re: A Craptastic Disgrace--Where is the Public comment from Public Mobile's CEO?

zhadj030 — Sat, 15 Jul 2017 21:28:35 GMT

@doctorbe

No need to create any new topics to bash the new rates.

Here join the train in this topic :

https://productioncommunity.publicmobile.ca/t5/Announcements/We-ve-Expanded-Our-Offerings-Introducing-3G-Speed-BONUS-Data/m-p/169161

For your questions no need for them to tell you that:

-Are the price increases at the behest of Telus?

What do you think ? Who owns PM? And who shares infrastructure with Telus ?

It is logical,

-How do the price increases comport with a vision of Public Mobile as a full service mobile competitor that competes on price (i.e. The business model that we have all invested in)?

Most likely that model either died, not cared for or just not interesting for Bellus at this point for generating an even greater profit, it is only used when compititors are having good promos to counter.

Or simply that Telus don't want anymore new subscribers at the moment WITH THE GREAT RELATIVELY LOW RATE as they may feel that they gained too many people then anticipated from their members or friends (Bell and co)

Edit : what is in Caps, believe me I am not screaming (That was my meaning @will13am)

Re: A Craptastic Disgrace--Where is the Public comment from Public Mobile's CEO?

will13am — Sat, 15 Jul 2017 16:41:44 GMT

@zhadj030 wrote:
@doctorbe
No need to create any new topics to bash the new rates.
Here join the train in this topic :
https://productioncommunity.publicmobile.ca/t5/Announcements/We-ve-Expanded-Our-Offerings-Introducing-3G-Speed-BONUS-Data/m-p/169161

For your questions no need for them to tell you that:
-Are the price increases at the behest of Telus?
What do you think ? Who owns PM? And who shares infrastructure with Telus ?
It is logical,

-How do the price increases comport with a vision of Public Mobile as a full service mobile competitor that competes on price (i.e. The business model that we have all invested in)?
Most likely that model either died, not cared for or just not interesting for Bellus at this point for generating an even greater profit, it is only used when compititors are having good promos to counter.
Or simply that Telus don't want anymore new subscribers at the moment as they may feel that they gained too many people then anticipated from their members or friends (Bell and co)

You must be joking that Telus doesn't want any more customers. Sure they do, but they want customers paying high prices for 3G data at speeds that were considered acceptable 5 years ago.

@doctorbe, you totally hit the spot with your dissertation. I am really thinking that the experiment is coming to a close. We will probably be blended with Koodo so that Telus can run their edition of chatr. RIP Public Mobile.

Re: A Craptastic Disgrace--Where is the Public comment from Public Mobile's CEO?

xCameron94x — Sat, 15 Jul 2017 16:59:31 GMT

Yea I can see what Rogers did with Mobilicity eventually happening here in the future

Re: C--Where is the Public comment from Public Mobile's CEO?

MVP — Sat, 15 Jul 2017 17:14:47 GMT

@doctorbe wrote:
A craptastic disgrace

😉 One could not say better. I'm now only staying with PM on one foot,

with the other one ready to embark on more realistic options.

That was a "brilliant" way for PM to commit a suicide 😉

Re: C--Where is the Public comment from Public Mobile's CEO?

IWIK — Sat, 15 Jul 2017 17:40:11 GMT

You're right to start this thread. We need more threads so they're 'searchable'....

And this is a different topic, PM's defence

Re: C--Where is the Public comment from Public Mobile's CEO?

shawnie_boy — Sat, 15 Jul 2017 19:36:22 GMT

It doesn't make sense to me PM would have the 4gb $38 promo and get so many people over and then change everything about their company. This is very strange. @CS_Agent what are the rules about plan changes. Will PM force previous customers to ever change their plan?

Re: C--Where is the Public comment from Public Mobile's CEO?

makkahn28 — Sat, 15 Jul 2017 19:44:44 GMT

What a Shame.
The Founder of Public Mobile, Mr. Alek Krstajic had a Dream, a Dream of a Carrier that gave so much for fair competitive price.
Tel Us comes along
Now, we all hoped that Alek's dream would be alive and well, Kicking and thriving, But now we're deeply concerned that the End has Come, that this is NOW a Dead end.

Re: C--Where is the Public comment from Public Mobile's CEO?

Watoko — Sat, 15 Jul 2017 19:49:12 GMT

@shawnie_boy, no carrier has the right to just change your plan. What they CAN do is stop offering your current plan and switch you to one of their current plans, but they would have to give you at least 30 days advance notice. Therefore, you still have a buffer window of 30 days to consider your options.

Re: C--Where is the Public comment from Public Mobile's CEO?

mimmo — Sat, 15 Jul 2017 19:51:57 GMT

pm yerms of service state they can change the plans and provide 30 notice i belive. Most have a 90 terms and its pm choice to let us keep or make us change plans. History shows they let people keep plans or have given modest increases ($3 for legasy customers).

Really no sence worring about the future bc we are not in the decosion makers. Enjoy the saving and plan you have. Keep. An eye out for other deals and switch if you find something better, stay if you don't.

Re: C--Where is the Public comment from Public Mobile's CEO?

makkahn28 — Sat, 15 Jul 2017 20:12:57 GMT

PM deserves much more better than what's occurring lately

Re: A Craptastic Disgrace--Where is the Public comment from Public Mobile's CEO?

guinness22 — Sat, 15 Jul 2017 20:23:58 GMT

Please reduce your prices back to 40 a month LTE 2 GB. Flat month rate . The average Pm client is on fixed incomes and they cannot afford 65 a month . If u want you can increase add on data to 60 a GB but Please have a fair deal of 4O a month

Re: C--Where is the Public comment from Public Mobile's CEO?

computergeek541 — Sun, 16 Jul 2017 03:56:19 GMT

It's pretty clear that community users, customers, and potential customers are pretty unhappy about the plan changes. But what would you expect the upper management at Public Mobile to say?

Anything is just going to be some textbook forward looking statement that says nothing. It'll be something such as "Thank you for your feedback. We are constantly evaluating our prices and services offerings and will continue to offer great value and choice for customers". That is not an actual quote but you'd only get a statement such as that which really says nothing.

Plus, Public already knows customers are unhappy. Anyhthing that they say can quickly be interpretted as them just arguing with the customers which wouldn't accomplish anything.

Even then, for all we know, these plans changes could be a way of winding things down, although no one at the company would ever admit to that. Telus would much rather have customers on the more mainstream brands, and postpaid at that.

For now, things for existing customers are fine. But at any time, espeicially if there is ever any announcement about any possible price increase for current customers, anyone can can just switch carriers if unhappy. I think that part of what is making customers upset about these plan changes results from the new plans being so similar to Chatr, that the element of consumer choice is being greatly reduced.

Re: A Craptastic Disgrace--Where is the Public comment from Public Mobile's CEO?

jeffster1970 — Sat, 15 Jul 2017 21:08:06 GMT

I'm going to put it out there, though I could be wrong.

Public Mobile is an MVNO. It's not likely that they have an actual CEO, or really anything.

I am guess they have a fairly small staff running the entire thing, which runs on the Telus network.

I am thinking too that the Freedom promo pulled in more than enough new customers that at this point, they risk having some network congestion because of that. Remember when it comes to who gets what, it's Telus>Koodo>Public Mobile.

I am hoping, after coming from Freedom, that they're not planning on a bait and switch. But I imagine if they tried, there would be some headaches that might not be worth it in the end, and likely Rogers/Fido/Chatr would step in to play mop-up duties.

You keep hoping that at some point that our 3 (4 if you include Shaw) major carriers would come up with really good plans, but I really don't see it happening.

Re: A Craptastic Disgrace--Where is the Public comment from Public Mobile's CEO?

Luddite — Sun, 16 Jul 2017 20:10:37 GMT

I think the Freedom promo was an effort to suck FM dry knowing that a major price increase was in the works. It also limited the low price to a smaller number.
Current pricing up to 2 GB/30 days is actually still slightly lower than everyone else. At least based on my meanderings. PM does still offer the best deal for unlimited calling, and unlimited calling/texting plus the flexibility for even lower if you go provincial only. 
The kicker is data. LTE prices have jumped everywhere except Freedom. Oligarchies are not pretty when it comes to pricing! 👺

Re: A Craptastic Disgrace--Where is the Public comment from Public Mobile's CEO?

will13am — Sat, 15 Jul 2017 23:03:36 GMT

@jeffster1970 wrote:
I'm going to put it out there, though I could be wrong.

Public Mobile is an MVNO. It's not likely that they have an actual CEO, or really anything.

I am guess they have a fairly small staff running the entire thing, which runs on the Telus network.

I am thinking too that the Freedom promo pulled in more than enough new customers that at this point, they risk having some network congestion because of that. Remember when it comes to who gets what, it's Telus>Koodo>Public Mobile.

I am hoping, after coming from Freedom, that they're not planning on a bait and switch. But I imagine if they tried, there would be some headaches that might not be worth it in the end, and likely Rogers/Fido/Chatr would step in to play mop-up duties.

You keep hoping that at some point that our 3 (4 if you include Shaw) major carriers would come up with really good plans, but I really don't see it happening.

Public Mobile is a division of Telus. They use the same network, so there's no concern that a tiny promo would congest the network.

Re: A Craptastic Disgrace--Where is the Public comment from Public Mobile's CEO?

xCameron94x — Sat, 15 Jul 2017 23:48:40 GMT

I've decided to do a phone plan price comparison given all the upproar and feedback everyone has been showing. Im trying to keep everything related in some way (Canada Wide Calling, Texting, and 3GB over 30 days. We will use 2GB for PM just because. Please note this is Ontario based prices for comparison, may be different depending on your area.

Fido with fido roam and spotify is currently $65 for 3GB of data

Virgin Mobiles 3GB planI decided to do this as a comparisson to the smaller 3 players. I'd assume the real Big 3 prices will be somewhat more expensive, but in Ontario these are what prices are currently looking like

EDIT: The PM Price is currently $70 for the above image

Re: A Craptastic Disgrace--Where is the Public comment from Public Mobile's CEO?

doctorbe — Sun, 16 Jul 2017 02:29:02 GMT

And those guys all have phones and support and roaming that works and a website that doesn't suck. It's a craptastic disgrace.

So disappointed PM, and looking forward to your response @Jeremy_M

edit: and wifi calling.

Re: A Craptastic Disgrace--Where is the Public comment from Public Mobile's CEO?

xCameron94x — Sun, 16 Jul 2017 00:47:36 GMT

Alternativley, these are the 90 day plans

Unlimited Canada-wide talk, global text and 3 GB of LTE data is $165/90 days [$55/month].
Unlimited Canada-wide talk, global text and 6 GB of LTE data is $195/90 days [$65/month].
Unlimited Canada-wide talk, global text and 12 GB of LTE data is $240/90 days [$80/month].

Re: A Craptastic Disgrace--Where is the Public comment from Public Mobile's CEO?

doctorbe — Sun, 16 Jul 2017 01:02:09 GMT

I'm on the middle one, I joined in January, I pay $135, or $45 a month not including discounts. So from $45 to $65 is a 44% increase. And they tried to sell it like they were doing us all a favour--remember we are "the PUblic Mobile community" under their branding-- that's the worst part. I thought this company was different than the others but it's clear now that I was mistaken.