topic Re: Error payment nothing work in Get Support

Error payment nothing work

8bAd8 — Mon, 28 Feb 2022 19:05:29 GMT

Hello there

There seem problem today

I can't not pay as amount due even the click is not working .

There is a problem with login like ( oops , logout and login back , there something wrong )

Today is payment February 28 ( Make a payment to reactive your current plan )

I don't need to change the plan or add on.

Re: Error payment nothing work

Yummy — Mon, 28 Feb 2022 19:11:08 GMT

Did you try different browser?

Do you have problem with Internet or just PM is creating you headache. Asking as in my area Internet was off/on few times...

You can pay calling 611 if site is unresponsive.

Activate autopay...

Re: Error payment nothing work

Anonymous — Mon, 28 Feb 2022 19:11:20 GMT

@8bAd8 : Try the Other option in the Payment type drop down. Get your balance up to your plan cost and it should reactivate.

Re: Error payment nothing work

8bAd8 — Mon, 28 Feb 2022 19:12:50 GMT

No . i never have a problem either one .

this the first time that happen today .

Re: Error payment nothing work

8bAd8 — Mon, 28 Feb 2022 19:14:04 GMT

I did all i can , nothing working at all /

when i pick amount due then click . it stay there /

i am not going to repeat it cause i have been doing a hour .

Re: Error payment nothing work

8bAd8 — Mon, 28 Feb 2022 19:15:08 GMT

611 . well no cause i am deaf , no text all 🤔

Re: Error payment nothing work

Anonymous — Mon, 28 Feb 2022 19:16:10 GMT

@8bAd8 : Excellent that you're reading things. So when you try again, don't use the Amount due option. It seems to be buggy. Use the Other option in that drop down box.

Re: Error payment nothing work

8bAd8 — Mon, 28 Feb 2022 19:18:11 GMT

HUh . i always use that . so that the first time that happen .

always working till now

Re: Error payment nothing work

Anonymous — Mon, 28 Feb 2022 19:21:32 GMT

HUh...you said you used Amount due. ??

You can also buy vouchers in many stores or online and choose voucher as the payment method. Or you can use the instant top-up method in a few stores.

But try all those browser suggestions earlier.

Re: Error payment nothing work

8bAd8 — Fri, 11 Mar 2022 22:19:43 GMT

hold on . there problem with bank on We’ve detected suspicious activity /

will be back

[infrequent but serious ............... Luddite]

Re: Error payment nothing work

BKNS27 — Mon, 28 Feb 2022 19:48:21 GMT

@8bAd8

Keep us posted on your bank issue.

Re: Error payment nothing work

8bAd8 — Mon, 28 Feb 2022 20:21:23 GMT

will do , thanks

Re: Error payment nothing work

pkaraa — Mon, 28 Feb 2022 20:25:55 GMT

May be suspicious activity of too many attempts to charge your card from PM as you were trying too many times in short span of time.

Re: Error payment nothing work

hTideGnow — Mon, 28 Feb 2022 21:55:38 GMT

@8bAd8 wrote:
hold on . there problem with bank on We’ve detected suspicious activity /

will be back

HI @8bAd8

Good and Bad. Happy you found out the reason, but bad that it is a bank suspicious activity issue. It could be a bigger issue then. I hope it is just a false alarm.

If you cannot resolve it quickly, you will have to try putting in another card or pay with voucher, especially if your account is up for renewal soon.

If your bank account really get compromised, remember to change your password everywhere, bank, email, PM's. Also, best is to use two-form authentication.

Re: Error payment nothing work

8bAd8 — Thu, 03 Mar 2022 14:20:02 GMT

Hello , I am back /

Yes i did talk with bank and they told me something about it so they will send me new one as soon ( maybe today)

Good thing it block from someone using my card /

I did try to find vouchers around here but they don't have it at all and the bank asking me if i can talk here to open ( while when i get visa ) is there a way if open now and pay as soon i can , the reason i need phone is they will call me with text ( because i am deaf ) ?

thanks

Re: Error payment nothing work

hTideGnow — Thu, 03 Mar 2022 14:26:17 GMT

@8bAd8 wrote:

I did try to find vouchers around here but they don't have it at all

HI @8bAd8 Do you have Shoppers Drug Mart, Canadian Tire, Shell, Loblaws, London Drugs in your area? they should all have voucher

In fact if you have Canadian Tire gas station around, they can even do an instant top up (with $1 fee) for you

Re: Error payment nothing work

8bAd8 — Thu, 03 Mar 2022 14:29:23 GMT

I did check website each store around my home and none of them have at all 😞

no Canadian Tire gas station . / at least i don't drive car LOL .

Re: Error payment nothing work

Yummy — Thu, 03 Mar 2022 14:32:30 GMT

@8bAd8 wrote:

Yes i did talk with bank and they told me something about it so they will send me new one as soon ( maybe today)
Good thing it block from someone using my card /

When you get new card you will have to update it through self-serving PM account in order for autopay to work (if you use it).

Suspicious activity could be not only attempted unauthorized CC use but even unusual legitimate purchase. For example if you never purchased anything from alibaba or amazon or software through web page.

Re: Error payment nothing work

8bAd8 — Thu, 03 Mar 2022 14:38:13 GMT

Yes i will update when i get new card .

Yes i do know about what not to purchased from unknow store . it just happen some one did it , i haven;t shop on like for awhile and i don't know how they get into my card . this was new card , never happen to me before /

Re: Error payment nothing work

8bAd8 — Thu, 03 Mar 2022 14:41:48 GMT

where i pay bills on pubic mobile is not a problem . always working till this month .