topic Re: Activating SIM card in Get Support

Activating SIM card

jckimo — Thu, 03 Mar 2022 08:09:55 GMT

When I tried to activating my new SIM card, the process just stop at step 2, Phone number, and spin forever.

What is the problem?

Re: Activating SIM card

darlicious — Thu, 03 Mar 2022 08:27:01 GMT

It's likely a browser issue. Are you porting in your number? If so take a temporary number. Then once you have activated and your services are all working you can port in thru your self serve accounts change number feature.

Start over but do the following first...

Clear your browser.
Reboot your device.
Open one tab only.
Use secret/incognito mode.
Firefox, chrome, safari or Microsoft edge work best.

Be sure to write down your email. password, 4 digit account pin #, security question and answer to put in a safe and secure place in case you ever need them.

The referral code (for your $10 bonus referral credit)and promocode ($35+ plans) are entered on the 4th page of the activation portal.

If you need more help I will hang out for awhile to answer anymore of your questions.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Activating SIM card

BKNS27 — Thu, 03 Mar 2022 09:44:37 GMT

@jckimo

Yes it will browser issue. It is a common problem. Just clear your cache, cookies and go incognito as noted by @darlicious and you should be fine to the final page 4.

Re: Activating SIM card

esjliv — Thu, 03 Mar 2022 11:40:25 GMT

@jckimo wrote:
When I tried to activating my new SIM card, the process just stop at step 2, Phone number, and spin forever.

What is the problem?

@jckimo

If you are porting a phone number into Public Mobile from another provider, check to see if your number can be ported from this Koodo website (Telus owns Koodo and Public Mobile), so, same allowances here:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

If the website is still hanging at the phone number section, and the number you are trying to transfer over is portable, activate with a new (temporary) phone number, then you can port in the number afterwards (either from your My Account/Self Serve or from submitting a ticket with customer support (CSA).

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Otherwise, try a totally different device when performing the activation of the SIM card.