topic Re: Phone number in Get Support

Phone number

cmbtfarm — Thu, 03 Mar 2022 00:39:33 GMT

My account got canceled like to reactivate it

Re: Phone number

will13am — Thu, 03 Mar 2022 00:43:52 GMT

@cmbtfarm , what is the reason your account was cancelled? You can send a private message directly the the CSAs using this link to discuss your problem.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number

Anonymous — Thu, 03 Mar 2022 00:43:22 GMT

@cmbtfarm : Might you mean suspended? What recording do you get when you call 611 with this SIM in? Or has it been more than 120 days since you last paid?

Re: Phone number

darlicious — Thu, 03 Mar 2022 00:45:14 GMT

@cmbtfarm

Is your account cancelled or just your plan suspended? Can you log in or call 611 to get your basic account info? If so you can do this yourself. No need for customer support.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Phone number

esjliv — Thu, 03 Mar 2022 00:45:49 GMT

@cmbtfarm wrote:
My account got canceled like to reactivate it

@cmbtfarm - if suspended within 90 days, make a payment through self serve or calling 611 with vouchers:

https://www.publicmobile.ca/en/on/get-help/articles/pay-for-your-services-online

If suspended for over 90 days, you number, account and access to self serve is closed/gone.

Re: Phone number

hTideGnow — Thu, 03 Mar 2022 00:46:49 GMT

HI @cmbtfarm How long you don't have your service? Can you login to My Account?

If you have not used PM for over 3 months, and not pay, your account would be closed. If that is the case, there is nothing you can do other than buy a new SIM and activate a new account.

Re: Phone number

computergeek541 — Thu, 03 Mar 2022 00:47:26 GMT

Re: Phone number

HALIMACS — Thu, 03 Mar 2022 00:51:59 GMT

First things first, @cmbtfarm

Are you COMPLETELY without all calling and SMS and data services?

Only asking because a lot of customers believe that messaging on their self-serve on the eve of renewals cause them to believe they are 'canceled' or 'expired' or 'deactivated'.

Re: Phone number

HALIMACS — Thu, 03 Mar 2022 01:04:21 GMT

Do as i write up above, not as i write down below.

Might be confusing to a newer user who has minimal exposure to what has become a trend to include CSA contact info on the bottom of many user's posts.

I think that's all that's being proposed.

But what do i know... 🙃

Should i contact CSA, or shouldn't I... rock, paper, scissors

Re: Phone number

computergeek541 — Thu, 03 Mar 2022 02:05:48 GMT

Re: Phone number

BKNS27 — Thu, 03 Mar 2022 05:48:07 GMT

@cmbtfarm

If your renewal date is coming up (day before renewal). There is a standard blurb that if you have AutoPay or have sufficient funds available…disregard the message and your Plan Status will show Plan Expired.

It will return to normal the next day.