topic Re: SIM Not Supported in Get Support

SIM Not Supported

xvodax — Tue, 04 Jan 2022 19:21:00 GMT

Had Rogers unlock my phone yesterday. Apple Iphone 5.

- wiped my phone, restarted. restored. - following the unlocked procedure from Apple.

- - got a text at one point saying the phone was unlocked.from Rogers

- signed up for PM.

- tried to put in new SIM, phone still says SIM not supported.

- my plan with Rogers is done and I can't use my old SIM because there no service so I can't wipe my phone again. because I can't receive text messages for authentication.

itunes says SIM not supported also/

any help on this would be great! it's been 24 hours. since I first started all this.,

Re: SIM Not Supported

makkahn28 — Sat, 15 Jul 2017 13:12:35 GMT

I have no experience Unlocking phones, BUT just curious, did U buy the Unlocking Code from Rogers? or a 3rd Party?

Re: SIM Not Supported

xvodax — Sat, 15 Jul 2017 13:28:16 GMT

yes. I did purchase a unlock. - From Rogers.

Re: SIM Not Supported

makkahn28 — Sat, 15 Jul 2017 13:44:47 GMT

Send a private message to the PM Mods
Also, possibly the Sim might be a Dud

Re: SIM Not Supported

mimmo — Sat, 15 Jul 2017 13:45:03 GMT

do you know someone else where you can put the PM sim into another phone or a bell/virgin/telus/koodo/pm phone into your phone.

this will isolate phone v sim issue.

its a phone issue (it din't unlock)if
- bell/virgin/telus/koodo/pm sim do not work in your phone
- if pm sim works in different phone
its a sim issue if
- bell/virgin/telus/koodo/(pm not yours) sim works in your phone
- pm doens't work in different phone

Re: SIM Not Supported

mimmo — Sat, 15 Jul 2017 13:46:25 GMT

I would not message mods till you do some sim testing as mentioned above.

Re: SIM Not Supported

xvodax — Sat, 15 Jul 2017 13:53:49 GMT

Contacted Apple.

Said, Phone is still locked to Rogers.

I'm trying the restore function again.

Re: SIM Not Supported

IWIK — Sat, 15 Jul 2017 14:05:54 GMT

Will apple unlock it for you? I've never dealt with them.

Re: SIM Not Supported

mimmo — Sat, 15 Jul 2017 14:07:47 GMT

hopefully you didnt get charged for th unlock.

if you have a friend on roger/fido put their sim in your phone and have them unlock it on their account. you will have to repay your friend.

Re: SIM Not Supported

computergeek541 — Sat, 15 Jul 2017 20:47:43 GMT

I would not contact Public Mobile moderators about this.

If iTunes is telling you that your sim card is not supported, that means that your phone is not unlocked. Although you received a text message from Rogers that your phone has been unlocked, the iTunes server is what counts. If iTunes doesn't actually tell you that your phone is unlocked (especially after you've done a factory reset) when you connect it by cable to your computer, it is still locked to Rogers. The wording used inside iTunes is pretty clear and is similar to "Your phone is now unlocked".